Help Desk Support Tier II - Seasonal



Job Details

Help Desk Support Tier II - Seasonal
Employer

The Maryland-National Capital Park & Planning Commission

Salary

See Position Description

Location

Riverdale, MD

Job Type

Seasonal

Job Number

HD_Tier2

Department

PRINCE GEORGE'S PARKS AND RECREATION

Opening Date

05/22/2018

Closing Date

Continuous

Description

The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Tier 2 support staff. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an ability to analyze multipart situations. They possess the knowledge of technology and policy necessary to clearly communicate and successfully lead other support staff. Effective task-management skills and the ability to balance multiple assignments at a time are important. Must be able to excel in a fast-paced environment. Typing speed over 40 WPM and familiarity with Microsoft Office Suite recommended. On the job training is provided.
 

Examples of Important Duties

  • Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
  • Provide guidance to lower lever support staff
  • Provide troubleshooting support to end user and clients
  • Detect, diagnose and resolve incidents
  • Record and track incident reports through Zendesk ticketing software
 

Minimum Qualifications

  1. High School Diploma or GED
  2. One year of experience as Call Center/Help Desk Support - Tier 1 or equivalent knowledge of call center/help desk supported software applications.
  3. This position pays at a rate of $16.00/hr
 
 

 

Supplemental Information

  • Part-time position working 32 hours a week.
  • Required occasional early mornings, evenings, and weekends shifts.
  • Opportunities for advancement available.
  • A criminal background investigation will be completed prior to hire.
  • This position does not provide benefits.

This position does not qualify for career benefits.

01
Do you possess a high school diploma or GED?
  • Yes
  • No
02
Do you possess a valid driver's license? (Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.)
  • Yes
  • No

* Required Question

Employer
The Maryland-National Capital Park & Planning Commission
Address
6611 Kenilworth Avenue
Suite 103
Riverdale, Maryland, 20737
Phone
301-454-1411

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