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INFORMATION TECHNOLOGY SUPPORT TECHNICIAN (SR-15) - OAHU
Job Details
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN (SR-15) - OAHUEmployer
State of Hawai'i
Salary
$3,077.00 - $4,924.00 Monthly
Location
State of Hawaii Executive BranchJob Type
Various
Job Number
218203
Department ND
Various
Opening Date
05/02/2018
Closing Date
Continuous
Bargaining Unit
03
Recruitment Information
Recruitment Number 218203 - The immediate vacancy is located in Manoa to Kahala, Island of Oahu Employment Only.
Note: The starting monthly salary is at the minimum rate of pay advertised above.
A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the Civil Service Hawaii State Government Jobs page of our website.Duties Summary
Independently provides technical support and assistance to departmental computer users in the use of a variety of computer equipment, systems and applications. The work includes diagnosing and resolving a variety of computer related user problems, providing training to users on computer software, hardware and installation and relocation of information technology equipment and software installation; and performs other duties as assigned.
Minimum Qualification Requirements
To qualify, you must meet all of the following requirements:
General Experience: One (1) year of work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures, or policies; comprehend and apply written instructions; and to write simply and clearly.
Specialized Experience: Two (2) years of work experience which demonstrated effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, etc.), and a variety of applications (e.g., word processing, electronic mail, spreadsheet, data base management). At least one (1) year must have involved providing technical assistance and advice to users in resolving hardware and software problems, and providing technical instruction and information.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
Special Requirement: Some positions require the ability to lift and carry objects weighing up to 40 pounds.
The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.
01270:112513:03:CD
Other Information
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.
The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.
YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I
Click on this link: https://hidhrd.adobeconnect.com/p2v443ex9w0r/ for information regarding the wonderful benefits the State of Hawai'i has to offer employees.
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.
Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave
You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an employee's social security account.
Promotions & Transfers
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education
The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
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01APPLICANT'S ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS
The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions.
You must submit verification (e.g., copies of official transcripts or diploma as directed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office within five working days of the filing of your application. Our mailing address is: State of Hawaii Department of Human Resources Development, 235 South Beretania Street--11th Floor, Honolulu, Hawaii 96813. Documents should be identified by job title and recruitment number.- I acknowledge that I have read, understand and agree with the above.
02APPLICANT'S ACKNOWLEDGMENT (Continued)
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.- I acknowledge I have read, understand, and agree to all of the above.
03APPLICANT'S ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)
A summary and link to the complete Minimum Qualification Requirements are provided in the job announcement.- I acknowledge I have accessed the link provided, and have read, understand, and agree to all the above.
04EMPLOYMENT AVAILABILITY
Check the following conditions of employment for which you are interested and available.- Permanent Full-time
- Permanent Part-time
- Temporary Full-time
- Temporary Part-time
- Shift Work
05GEOGRAPHICAL AVAILABILITY FOR THE ISLAND OF OAHU
Please check the location(s) for which you are willing to accept employment. Note: You must be available to work in any or all areas within the geographic area(s) that you have selected.- Ewa (Includes Makakilo, Kapolei, Barber's Point, Ewa Beach)
- Waipahu to Aiea (Includes Waikele, Waipio, Pearl City)
- Downtown (Includes Nuuanu, Pauoa, Makiki-Kapiolani, Ala Moana)
- Manoa to Kahala (Includes McCully, Moiliili, Waikiki, Kapahulu, Kaimuki, Waialae, Palolo)
- Kaneohe to Kualoa (Includes Kahaluu, Waiahole, Waikane)
06SPECIAL REQUIREMENT - LIFTING
Certain positions require the ability to lift and carry objects weighing up to 40 pounds. Do you wish to be considered for positions with this requirement and are you able to perform such duties effectively and efficiently without undue hazard to yourself or others?- Yes
- No
07GENERAL EXPERIENCE REQUIREMENT
How many years of experience which demonstrated the ability to read and understand complex written materials such as rules, procedures, or policies; comprehend and apply written instructions; and to write simply and clearly do you possess?- No Experience.
- I possess a high school diploma or GED.
- Less than 6 months of experience.
- 6 months to less than 1 year of experience.
- 1 or more years of experience.
08If you stated that you have 'No Experience' in the question above, please indicate 'None' or 'N/A' below.
If you stated that you possess a high school diploma or GED, please provide the high school name or organization and the city/state where you earned your diploma.
If you stated that you possess the General Experience, please provide the following information to address your relevant background.
All employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in employer or position separately. The information for each employer should include:
A. Employer name, employment dates (from and to, MONTH and year), average number of hours worked per week, and your job title.
B. Describe this employer. Was this a government agency? (e.g., Federal or State agency, etc.), private consulting firm, self employment, etc.? What kinds of services did it provide? To whom (describe clientele)?
C. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms and instead be very specific as to the duties you performed.
D. Describe your experience with this employer, if any, which demonstrated your abilities in each of the following areas. Treat each area separately and in the order and format given. Be sure to include your specific role and give representative examples.
1) Read and understand complex written material. What kinds of written material did you have to work with? Why were they complex?
2) Comprehend and apply written instructions. What kinds of written instructions did you have to comprehend and apply?
2) Write simply and clearly. What kinds of work related materials did you have to produce?
E. How did your duties and authority differ from those of your supervisor?09SPECIALIZED EXPERIENCE REQUIREMENT
How many years of experience which demonstrated effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, etc.), and a variety of applications (e.g., word processing, electronic mail, spreadsheets, database management, etc.) At least one (1) year must have involved providing technical assistance and advice to users in resolving hardware and software problems, and providing technical instruction and information do you possess?- No Experience.
- Less than 6 months of experience.
- 6 months to less than 1 year of experience.
- 1 year to less than 1 1/2 years of experience.
- 1 1/2 years to less than 2 years of experience.
- 2 or more years of experience.
10If you stated that you have 'No Experience' in the question above, please indicate 'None' or 'N/A' below.
If you stated that you possess the Specialized Experience, please provide the following information to address your relevant background.
All employment information listed below should also be listed on your application. Treat each change in employer or position with the same employer separately. The information for each employer should include:
A. Employer name, complete dates of employment, and your job title.
B. Description of this employer. Was this a government agency? Private company? Self-employment? What kinds of services did it provide? To whom?
C. Which department or section did you work in? What was the primary function of your position? What were your major duties and responsibilities? In your description avoid the use of vague terms and be very specific as to the duties you performed.
D. Describe your work experiences, if any, with this employer in each of the following areas. Include your specific role, the steps you took, and what happened as a result. Give representative examples. Treat each area separately and in the order and format given.
1) Use of personal computers, peripheral equipment and a variety of applications. What kinds of computers, peripherals and applications did you use regularly at work?
2) Providing assistance and advice to users in resolving hardware and software problems, which included identifying the nature of a variety of problems and resolving them. What kinds of problems? How did you resolve them?
E. What was the frequency of your involvement in providing computer training and technical support to staff (choose one)?
1) Daily (such duties were a constant part of my job).
2) Once or twice a week.
3) A couple of times a month.
4) Only as needed (when the tech support staff was not available).
F. Did this employer have a separate office(r) which had formal responsibility for all computer-related issues (such as training or technical support)? If yes, what was the relationship of your position to this entity?
G. How did your duties and authority differ from those of your supervisor?11PARTIAL SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE
Please indicate if you are using the substitution to meet the specialized experience requirement.
In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application.- A bachelor's degree in Information and Computer Science from an accredited college or university may be substituted for all of the Specialized Experience.
- An Associate's degree in Information Technology from an accredited business college, community college or other technical training program may be substituted for all of the Specialized Experience.
- A Certificate of Achievement (30 credits) in Information Technology from an accredited business college, community college or other technical training program may be substituted for one (1) year of the Specialized Experience, but not for the experience which involved providing assistance and advice to users in resolving hardware and software problems.
- A Certificate of Completion (12 credits) in Information Technology from an accredited business college, community college or other technical training program may be substituted for six months of Specialized Experience but not for the experience which involved providing assistance and advice to users in resolving hardware and software problems.
- I am not using the substitution.
12HRD USE ONLY. ACCEPT PENDING ITEMS:* Required Question
- Employer
- State of Hawai'i
