Program Manager

ND Testing 05/04

• Formulate and implement training programs, applying principles of learning
  • and individual differences.
    • Conduct research studies of physical work environments, organizational structures, communication systems, group interactions, morale, and motivation to assess organizational functioning.
• Conduct presentations on research findings for clients and at research meetings.
  • Study consumers' reactions to new products and package designs, and to advertising efforts, using surveys and tests.
    • Review research literature to remain current on psychological science issues.

Judicial Information Services (JIS) is the IT arm of the Michigan Supreme Court. Our mission is to provide innovative technology solutions, quality software, and expert service and support for Michigan's courts. JIS has been helping courts modernize and streamline their processes for over 30 years and we have recently started accelerating our efforts to make an even greater impact, from case management and e-filing to video conferencing, data warehousing and providing online transaction options. Every day, our work makes a significant positive impact by helping the courts administer justice quickly and effectively.

We are looking for a qualified Program Manager who is responsible for the execution of several, simultaneous large technology implementation and organizational change projects. The Manager develops and implements program implementation strategies, forms and staffs project teams by identifying project team needs, determining roles, and responsibilities, and working with HR to staff the project. The position is accountable for the overall program budget and manages the overall program project plan.

The Michigan Supreme Court offers comprehensive medical benefits, 401k/457 (including state contribution and matching) and additional fringe benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities center around strategy, resource allocation, planning, communication, budget, continuous improvement, and governance, which include, but are not limited to the following:


• Lead designated staff including determining human resource needs, recruiting highly qualified staff, determining staff development needs and providing development resources, performance communication planning, recognition, compensation and discipline;
• Develop concise Performance Communication Plans (PCP) for direct reports. Meet with staff regarding plans at an appropriate frequency and document those meetings;
• Identify and staff project teams required to complete the program. Ensure teams have the tools an resources required to complete the project;
• Develop and oversees the overall program plan (may be a related collection of project plans). Ensures that project teams have detailed project plans that lead to the successfully completion of the program. Ensures program execution against project plans;
• Define program governance controls and key performance indicators (metrics). Accountable for risk management of the program including risk assessment and mitigation planning;
• Produce accurate and timely reporting of program status throughout the programs life cycle and report to SCAO leadership the progress of individual projects and overall program updates.
• Monitor and approve all budgeted program expenditures. Manage program finances accurately across all projects, by creating cost spreadsheets and estimates and ensure that program and project expenses are within budget estimates.

MINIMUM REQUIREMENTS

EDUCATION
• Bachelor's degree in Computer Science, Information Technology or a related field OR related college level education less than a degree and at least eight years of progressively responsible project and / or product management experience.

EXPERIENCE
• Five years of progressively responsible program and project management experience managing large scale software system migrations or implementations;
• Two years of program management experience;
• Scoping of projects estimating financial and physical resources and time to complete projects;
• Cost benefit analysis of information technology projects;
• Leading teams of people in a matrix organization.

KNOWLEDGE
• Project management methodology;
• Proficient with Microsoft Office Applications and Project Management tools.

LICENSING / PROFESSIONAL CERTIFICATION
• Program or Project Management Professional (PgMP / PMP) certification preferred
• Lean or Six Sigma certifications preferred
• Certified Scrum Master (CSM) preferred?

ABILITY
• Excellent interpersonal, written, and oral communication skills;
• Proven leadership, project management, time management, and problem solving skills;
• Client-focused mentality;
• Ability to present technical and non-technical information to all stakeholder groups;
• Able to multi-task in a fast-paced environment while remaining focused on service to the client.

PHYSICAL REQUIREMENTS
• Working conditions are normal for an office environment and may require occasional weekend and/or evening work.
• Travel to SCAO offices in Detroit, MI and to Trial Court locations across the state may be required. Occasional travel outside the state may be required.
 

WORK LOCATION: Hall of Justice, Lansing, Michigan
TO APPLY: Please e-mail your cover letter and resume in Word or Adobe (.pdf) format to jobapps@courts.mi.gov and include "JIS Program Manager" in the subject line. If you prefer to mail your cover letter and resume, please send them to: MSC Human Resources Department, Attn: JIS Program Manager, P.O. Box 30052, Lansing, MI 48909.

ND Testing 05/04