Process Improvement/Project Coordinator (MA 4)

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www.drs.wa.gov

NOTE: This recruitment will remain open until filled and is a non-permanent position with the potential of becoming permanent at a later date and is expected to go through December 2019. The screening of applications will begin immediately, so your prompt response is encouraged. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

About us
Here at the Department of Retirement Systems, we are responsible for providing the information, tools, expertise and services that ensure our members receive the retirement benefits they earn while in public service.

As the administrator of eight public retirement systems, 15 retirement plans and the Deferred Compensation Program, we serve a vast and diverse population. Our customers include fire fighters, teachers, government employees, and public safety and law enforcement officers who expect to be treated respectfully, to receive responsive service, and for the information they receive to be right. We are dedicated to our customers and to meeting and exceeding these expectations.

Our office is located in Tumwater, part of the Olympia/Tumwater/Lacey tri-city area on the southernmost tip of Puget Sound. We are part of a community rich in history, culture and natural beauty.

We are looking for a skilled senior-level Management Analyst 4 to provide management support in the form of research, analysis, and project management activities within our Information Services Division.

Working in a professional team environment, you will coordinate and oversee the completion of performance management activities for the division.  You will coordinate across divisions to research and gather performance-related data and conduct in-depth analysis and evaluation of the data and its impact on established goals and objective.

You will lead assigned projects that have divisional, agency, and inter-agency impact.  You will plan, develop, coordinate and implement project plans and timetables, and identify internal business units and key stakeholders, and facilitate their participation and input into plan development.  You will also ensure deliverables meet project requirements and are delivered on-time.

You will work with outside organizations to identify and resolve complex, unprecedented issues. You will also serve as a consultant for team members, leaders, customers and external organizations to identify and resolve complex customer service challenges and identify opportunities for process improvements.

The desired candidate will possess:

• Associate Degree or higher in mathematics, statistics, information technology, or other closely allied field;
• A minimum of three years full-time experience conducting research and analysis of statistical data and trends;
• Experience planning and leading projects, preferably IT projects;
• Experience with process improvement principles and methodologies (e.g., Lean, Six Sigma);
• Experience with Washington state government;
• Experience managing change, facilitating collaboration and leading teams;
• Strong analytical, problem solving, decision making and consultative skills;
• Proven ability to communicate effectively, both orally and in writing, to articulate complex information in easily understandable terms and make presentations to senior leadership and external parties;
• Strong commitment to customer service;
• Demonstrated advanced-level proficiency with Microsoft Excel and SharePoint version 2013 or later.

Adaptability/Flexibility
Maintains effectiveness when experiencing major changes in work tasks or the work environment.  Adapts easily to changing business needs, adjusting effectively to work within new structures, processes, requirements, or cultures to achieve successful solutions.  Demonstrates openness to new and different ways of doing things.

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed.  Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.  Sees communication as a vital component of high performing teams.

Consultation
Employs expertise, credibility, and effective partnering to help customers and/or peers identify, evaluate, and resolve complex or sensitive issues and problems.  Demonstrates willingness and initiative in partnering with peers and customers in order to achieve desired outcomes.

Coordinating and Organizing
Effectively organizes work and coordinates activities, services, and schedules to ensure smooth and efficient operation of work.  Is an effective communications link and reliable source of information for others. Keeps interested parties informed of the status of events.

Problem Solving
Analyzes problem to identify the root cause(s).  Evaluates possible courses of action; uses reason, logic, and creativity to reach conclusions.  Develops timely, effective solutions that take into consideration alternatives, risks, and consequences in relation to organizational goals, resources, and constraints.

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity. *The quality and completeness of the application, along with the ability to follow stated application instructions, will be considered in determining whether applicants will move to the next phase of the screening process.

Applicants who are selected to move forward in the recruitment process will be invited to attend an orientation and skills assessment session.  Participation, in person, in this event is required as part of our recruitment and selection process.

NOTE: As part of our hiring process, we require an employment reference for the preferred candidate from his or her current or most recent supervisor. If the preferred candidate is a current or recent state employee, we will also review the personnel file as part of our process.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Washington State Department of Retirement Systems is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7023 or TTY Relay Service at 711.
 

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