Patient Services Assistant II - Spanish Speaking Required - Extra Help

The County of San Mateo is looking for customer service oriented individuals to join our team. Patient Services Assistants - Spanish Speaking Required - Extra Help perform a variety of duties which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries. Patient Services Assistant positions are located in the various divisions of the Health System including San Mateo Medical Center and Clinics, Behavioral Health and Recovery Services, Family Health, and Public Health.

Language Requirement: Ability to speak, read, and write fluently in both English and Spanish.

NOTE: The eligible list generated from this recruitment will be used for extra-help hire only.
 
NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Duties may include, but are not limited to:

• Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone.
• Educating and assisting incoming patients with registration, appointment information, insurance, and wait times.
• Registering/pre-registering new and existing patients.
• Adding and removing patient charges and diagnoses.
• Verifying patient eligibility.
• Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs. 
• Collecting payments from patients in person and through online billing services. 
• Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system. 
• Generating detailed confidential reports and fill out authorization forms.
• Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties.

Experience and Education: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of office support experience which involved direct patient contact and required the use of medical terminology in a clinic or similar medical office setting at a level equivalent to the County's class of Patient Services Assistant I.

Knowledge of: Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices.

Skill/ability to: Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; understand and carry out oral and written instructions; and perform lifting and other physical work.

Bilingual Fluency: Fluency in both English and Spanish is required to be considered for a bilingual position.

Other Requirements: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Specific positions may also require evening, weekend, holiday or rotating shift work.

This is an extra-help recruitment. Anyone may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Health System departments will screen application materials, and they will contact qualified candidates directly for a departmental interview.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date: Continuous
Departmental Interviews: TBD