Information Technology Consultant (Expert Skill Level) / ITS - Technology Support Center



Job Details

Information Technology Consultant (Expert Skill Level) / ITS - Technology Support Center
Employer

California State University, San Bernardino

Salary

$74,988.00 - $132,888.00 Annually

Location

San Bernardino, CA

Job Type

Full time, Temporary

Job Number

2018-00159

Division

Information Technology Services

Department

Technology Support Services

Opening Date

04/04/2018

Closing Date

Continuous

Overview

Employment Status: Full-time, temporary "exempt" position with the possibility of converting to probationary / permanent.

Work Schedule: Generally, Monday through Friday, 8:00 a.m. - 5:00 p.m.  May require night and weekends as needed.

Deadline: This position will remain open until filled.  Applications will be reviewed beginning Wednesday, April 18, 2018.

Current employees will be given preferred consideration.

Entry Qualifications:

To enter this classification, a strong foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, and/or similar certified coursework in applicable fields of study. Advanced knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and computer systems.

Typical Activities

Under the general direction of the Director of Technology Support and Distributed Technologies, the incumbent will be responsible for the assessment, deployment, configuration, imaging, and general maintenance of faculty and staff computer systems.

The primary job duties will include:
  • Using tools such as Active Directory for accounts, GPOs, etc., PowerShell/Command Line for automation of tasks, SCCM for server and desktop patch management and baseline configuration, SCCM System Administration, Ghost imaging systems, RDC for remote desktop support, and other IT related utilities.
  • Ensure systems/data access, secure server configurations and system performance is maintained, while responding to and resolving general Support Center calls from the University Enterprise Corporation (UEC) employees.
  • Provide technical leadership and support for computer and information systems in the University Enterprise Corporation on campus by configuring, deploying, administering, and maintaining all of the UEC computer systems.
  • Provide high quality technical support and world-class customer service to end-users with emphasis on customer service skills and desktop support skills.
  • Develop and communicate solutions for complex business and technical issues within the UEC.  
  • Work collaboratively with Information Technology Services staff and with student assistant technicians to ensure campus computer systems needed to conduct university functions are fully operational, secure, and comply with campus standards. 
  • Assist the ITS Technology Support Center in their mission to provide world-class customer service to all university faculty, staff, and students.
  • Perform all other related job duties as assigned.

Minimum Qualifications

Experience/Education:

  • Applicants must possess experience equivalent to or must have a degree equivalent to a Bachelor's degree in computer science, information systems or in a closely related field.
  • Applicants must have a minimum of five (5) years of experience in an IT Support field.  
  • Experience working with MS-SQL databases and systems.

Knowledge:
  • Expert working knowledge of computer technology systems and equipment, Windows and Macintosh computer systems OS, and software/database applications.
  • Expert working knowledge of Oracle Micros.
  • Expert working knowledge of server hardware/software.
  • Expert working knowledge of enterprise virtualization technologies including VMWare, VDI technologies and other desktop virtualization solutions.
  • Expert working knowledge of software and Windows systems in a networked environment using Active Directory and Group Policy Objects, along with installation and maintenance procedures.  
  • Experience with remediating malware infections, customizing Windows installations, writing documentation, and maintaining asset inventory.

Abilities:
  • Effectively use internet, various IT management technologies and ticketing systems.
  • Demonstrated ability to use and troubleshoot problems with Mac OS, and Windows (Desktop 7/8/10, MS Server 2008/2012/2016) computer systems.
  • Demonstrated ability to use and troubleshoot problems with applications like the Microsoft Office Suite on Mac/Windows, web browsers, multimedia applications, web browser plug-ins, and other diagnostic and administrative software.
  • Use consultative skills to assess user needs and provide appropriate technical support for instructional applications.
  • Install and implement various software applications, analyze and troubleshoot system connection and interface issues, and resolve hardware and software problems.
  • Ability to build and assemble personal computers and servers, and set up local area networks of computers and other related devices.
  • Interpret and apply computing standards, protocols, policies, operating procedure, technical specifications, license agreements, confidentiality compliance, copyright laws, etc. to the computing environment.
  • Communicate and collaborate professionally, along with the ability to translate and relate technical details to staff/faculty who possess various technical proficiencies.
  • Manage and organize multiple tasks, interpret written information and instructions, establish and maintain effective, professional working relationships with a diverse group of faculty, staff, students and members of the outside community.
  • Function cooperatively and productively as a member of a team.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

You have medical, dental and vision plans from which to choose coverage.  You may cover yourself and your eligible spouse or domestic partner and children.  You are eligible to enroll in coverage if you are appointed at least half-time and for more than six months.  If you enroll on a timely basis, coverage begins on the first of the month after your date of hire.  You also may enroll during any annual open enrollment period.
HEALTH CARE
Medical Benefits - You have a choice of several Health Maintenance Organizations (HMOs), depending on location, or Preferred Plan Provider (PPO) insurance plans through the California Public Employees' Retirement System (CalPERS)).  You and the CSU share the cost of coverage, with the CSU paying the greater portion of the monthly premium.  You may pay your portion of the cost on a pre-tax basis through the Tax Advantage Premium Plan (TAPP).

Dental Benefits – You may choose between two dental plans:  a traditional indemnity (fee-for-service) plan allowing you to see almost any dental provider, or a "dental HMO" plan offering a network of dentists from which to choose.  Currently, the CSU pays the full dental premium for you and your eligible dependents.

Vision Benefits – Vision coverage includes an annual eye exam, and glasses or contact lenses every other year.  Currently, the CSU pays the full vision premium for you and your eligible dependents.

Cobra Benefits – If you lose your eligibility for medical, dental, and vision benefits under specified circumstances (for example, you leave employment with the CSU), the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA) and the Omnibus Budget Reconciliation Act of 1989 (OBRA) allows you to continue to receive health care coverage at your expense.  You and your dependents can receive COBRA benefits for up to 18, 29 or 36 months, depending on the circumstances.

FLEXIBLE BENEFITS PLANS

FlexCash – If you waive the CSU medical and/or dental coverage because you have other non-CSU coverage, you can receive additional cash in your paycheck each month.  You will be taxed on this additional income.  Currently, you can receive $128 FlexCash per month if you waive medical coverage and $12 FlexCash per month if you waive dental coverage.

SURVIVOR PROTECTION BENEFITS

Life and Accidental, Death & Dismemberment (AD&D) Insurance – The CSU provides you with $10,000 of basic term life insurance coverage and $10,000 of basic accidental death and dismemberment (AD&D) insurance coverage.  The CSU pays the full cost of this coverage.  Coverage is automatic and effective on the first of the month after your date of hire.

ADDITIONAL CSU BENEFITS

CSU Fee Waiver Program – If you are a full-time employee, you are eligible each term to waive certain fees at a CSU campus for a maximum of two courses or six units, whichever is greater.  You may transfer your fee waiver benefit to your spouse, domestic partner, or dependent child (up to age 25); however, not all of the fees may be waived or reduced for your dependents.

RETIREMENT PLANS

CalPERS Retirement Plan – The California Public Employees Retirement System is a defined benefit retirement plan that provides lifetime benefits based on members' years of service, age, and final compensation.  Full-time employees appointed for at least six months, or part-time employees working at least half-time and appointed for at least one year, are automatically enrolled in the CalPERS Retirement Plan. 

Depending on hire and/or membership date, employees are placed in one of three retirement formulas.  Each formula determines the employee contribution rate, and the benefit factor and final compensation period used to calculate retirement allowance.
 
Retirement Plans
 

 

Employee Contribution

5% of monthly pay in excess of $5135% of monthly pay in excess of $5136% of monthly pay
 
Pre-Tax Savings Plans – As a CSU employee, you have three voluntary retirement savings plans available to you, which allow you to invest pre-tax dollars to supplement your CalPERS Retirement Plan benefit.  They are:

  • The CSU 403(b) Tax Sheltered Annuity (TSA) Plan
  • The Savings Plus 401(k) Thrift Plan
  • The Savings Plus 457 Deferred Compensation Plan
You may participate in any or all of the plans.  Each is governed by a different section of the IRS Code resulting in different rules and provisions. 
TIME-OFF BENEFITS - (Paid Leave)

Holidays – The CSU offers employees 14 paid holidays each year; 13 scheduled on specific days and one you may take any time during the year.

Vacation – Depending upon your years of service, you earn vacation monthly as follows:  5/6 day up to three years; 1 1/4 days up to six years; 1 5/12 days up to 10 years; 1 7/12 days up to 15 years; 1 3/4 days up to 20 years; 1 11/12 days up to 25 years; and two days per month thereafter.  If you have less than 10 years of service with the CSU, you can accrue up to a maximum of 272 hours (34 days); if you have more than 10 years, the maximum is 384 hours (48 days).  Part-time employees accrue vacation on a prorated basis.

Sick Leave – For each month of continuous service, you accumulate eight hours of credit for sick leave with pay.  Part-time employees accrue sick leave on a prorated basis.

Maternity/Paternity/Adoption Leave – You are eligible for up to 30 workdays per calendar year starting within sixty (60) days of the arrival of your new child, due to birth, adoption, or foster care assignment. 

01
Are you a current CSU San Bernardino employee?
  • Yes
  • No
02
What is your current classification title at CSU San Bernardino? (This should be your classification rather than your working title.) If you are not affiliated with CSU San Bernardino, please write in Not Applicable.
03
Do you possess the equivalent to graduation from a four-year college or university degree?
  • Yes
  • No
04
Do you possess the equivalent to two years of experience in an IT Support field?
  • Yes
  • No
05
Please describe your ability to assess, deploy, configure, image, and maintain computer systems for faculty, staff or equivalent.
06
Please communicate your capacity to ensure systems/data access, secure server configurations and maintain system performance.
07
Please demonstrate your expertise to use and troubleshoot problems with applications (e.g., Microsoft Office Suite on Mac/Windows, web browsers, multimedia applications, web browser plug-ins, and other diagnostic and administrative software).

* Required Question

Employer
California State University, San Bernardino
Address
5500 University Parkway

San Bernardino, California, 92407
Phone
(909) 537-5138

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