Client Service Agent (ALTSD #8503 +)



Job Details

Client Service Agent (ALTSD #8503 +)
Employer

State of New Mexico

Salary

$17,617.60 - $30,659.20 Annually

Location

Statewide Location - Multiple Locations Available, NM

Job Type

Permanent Position

Job Number

2018-01148

Agency

Aging & Long-Term Services Dpt

Division

Bernalillo-3240100000

Opening Date

03/30/2018

Closing Date

Continuous

Job Description

NEOGOV is currently working on a system update for applicants who use screen readers. If you are applying with a screen reader and need assistance, please contact Andrea Rivera-Smith @ 505-695-5606.
 
IMPORTANT NOTICE:

Attached resumes will not be reviewed or considered. You are required to include your work experience in the Work Experience section of your application.  If you have previously included work history on a resume you must transfer your work history into the Work Experience section prior to submitting your application.  For more information please visit our website:  Employment with the State of New Mexico.

Purpose of Position:
The primary purpose of this position is to provide short term homemaker services which help clients remain in a safe home environment, prevent and remedy neglect, abuse, or exploitation and promote self-sufficiency when the adult served is able to perform essential activities of daily living without assistance. Client Service Agent must also document case notes in the Adult Protective Services data base, regarding services which are provided.      

This position is a Pay Band 35.

Classification Description

Personal & Home Care Aide Operational

Minimum Qualifications

High School Diploma or GED.
 
Employment Requirements: 
Must possess and maintain a valid New Mexico driver's license, and must have own mode of transportation for daily client-related travel. Personal vehicle and operation of it must be in compliance with all applicable State of New Mexico statutes and regulations. Pre-employment background investigation through the New Mexico Caregivers Criminal History Screening program is required.      
 
Statutory Requirements:
N/A

Supplemental Information

Benefits:
Do you know what Total Compensation is?
http://www.spo.state.nm.us/total-compensation.aspx

Working Conditions: 
Work is performed in client homes and in an office setting. Position requires ability to drive a vehicle routinely (daily) under various weather conditions during various daytime hours, both to travel to client homes and on occasion to transport a client to an appointment. Risk of injury from hostile clients is possible.      

Conditions of Employment:
Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Default FLSA Status:
Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position. 

 
Bargaining Unit:
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
 
Agency contact Information:  
Anita Morales, (505) 841-4529.     
 
Link to Agency:  
http://www.nmaging.state.nm.us/

Applicant Help/How to Apply:
http://www.spo.state.nm.us/State_Employment.aspx

Facebook

LinkedIn

 
Risk Management Division Employee Benefits
 
The State’s General Services Department Risk Management Division, Employee Benefits Bureau (EBB), is responsible for the procurement and oversight of employee benefits - including Medical, Pharmacy, Dental, Vision, Short & Long Term Disability, and Life Insurance. EBB insures approximately 68,000 State of New Mexico and Local Public Body employees and family members. The State’s Group Benefits Plan also offers COBRA, Flexible Spending Account Programs, and an Employee Assistance Program (EAP).

Erisa Administrative Services, Inc. (Erisa) is the State’s Third Party Administrator. They provide benefits administration to all plan participants, and offer knowledgeable staff to answer your questions. To learn more Benefit Information

In addition to the benefits listed above, the State of New Mexico Offers a retirement plan and a medical program for retirees. For more information regarding the State of New Mexico's plans you can visit the following websites:

01
Have you successfully completed high school or possess a GED certificate?
  • Yes, I have graduated from high school.
  • Yes, I have a GED certificate.
  • No, I have not graduated high school and do not have a GED certificate.
02
*How many years of experience do you have RELATED to the PURPOSE of this position? Please note that the purpose of this position is an extension of the minimum qualifications. Please review both the purpose of position and minimum qualifications before responding to this question. If you worked a part-time position (less than 40 hours a week) please be aware that your experience for this time period will be pro-rated. Additionally, if you have work experience that overlaps, you will only be credited for a maximum of 40 hours per week for that time period. Please note, that only related work experience will be considered.
  • None
  • 3 months of experience
  • 6 months of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 years of experience
  • 6 years of experience
  • 7 years of experience
  • 8 years of experience
  • 9 years of experience
  • 10 years of experience
03
Do you possess a valid Driver's License?
  • Yes
  • No
  • Not Applicable
04
Do you have experience in assisting clients in daily living activities (light housekeeping)?
  • Yes
  • No
05
Do you have experience in preparing reports utilizing a personal computer?
  • Yes
  • No
06
Are you willing to work in an environment where there is a risk of injury from hostile clients?
  • Yes
  • No
07
Do you have experience working in a position in which you were required to maintain client confidentiality?
  • Yes
  • No
08
Are you willing to work in an environment where you are exposed to a variety of environmental fragrances or odors in client homes?
  • Yes
  • No
09
G10901-770 The agency has positions in the following locations within the state of New Mexico. Please indicate which location you would prefer to work in:
  • Albuquerque
  • Santa Fe
10
I understand that I must attach transcripts if I have certified that I have an education higher than a High School Diploma or GED, which include the date and type of degree awarded, institution name, applicant name and is in a format that cannot be modified (edited).
PLEASE NOTE: Attachments are NOT automatically attached to your application. You will need to select which documents to attach to each application. (The last 15 attachments uploaded are available for selection).

I understand that my response to the experience question will be confirmed. I have included my related work experience in the Work Experience Section of my application.

I understand that I must complete the Certificates and Licenses section of my application or attach proof of this license/certificate to my application if this position has a statutory requirement.

I understand that my application will not be further considered if I fail to provide this required information and documentation at the time my application is submitted.
  • I understand

* Required Question

Employer
State of New Mexico
Address
2600 Cerrillos Road

Santa Fe, New Mexico, 87505

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