IT Client Specialist I/II



Job Details

IT Client Specialist I/II
Employer

County of Tulare

Salary

$43,593.00 - $61,926.00 Annually

Location

Visalia, CA

Job Type

Full-Time

Job Number

CT18-011320

Department

Information Technology

Opening Date

03/17/2018

Closing Date

Continuous



                           
 
          
Current vacancy with the Tulare County Information and Communications Technology Department in Visalia. Vacancy may be filled at either Level I or Level II based on qualifications . This recruitment will establish an employment list to fill current and future vacancies.  The anticipated life of the list is six months.
  • Salary: Level I: $3,742 - $4,560 Monthly; Level II:$4,361- $5,315 Monthly
  • Department website: http://http://tularecounty.ca.gov/tcict/
  • This is a continuous recruitment and can be closed at any time without notice. 
 

Typical Duties

Collaborate and act as liaison with client, continuously refining relationship, mitigate IT issues and request; assist with development of the IT budget for assigned agency, department or unit; liaison with client, IT and client's third party vendors, assist/coordinate communication between assigned agency, department or unit; lead change management discussions with client; recommend implementation best practices using IT products and services; assist with overall strategic, capacity planning and business continuity regarding client IT needs; assist with providing product and vendor quotes to assigned agency, department or unit; may be the Project Lead for projects that are within assigned agency, department or unit; assist with the development of specifications, process models, written procedures, and charts to support department activities; analyze alignment of project proposals to County objectives and strategies; assist when appropriate with Ad-Hoc reporting solution services provide operational instructions or Train-the-Trainer training for end users'; document client application assets and application topology; assist client when appropriate in identifying client funding sources including; private, Federal or State grants; facilitate and review IT services provided; including work requests, service requests (training, debugging/issue resolution, and enhancements), IT asset procurement & tracking, and involvement in Client Functional Departments; prepare memoranda, system change bulletins, and project management & status reports as necessary; attend client application specific conferences, user group meetings as a representative of County of Tulare. Coordinate and facilitate client meetings, in person or via conference call, and prepare materials, agendas, minutes (including action items) and presentations; learn, understand and assist with documentation of client business processes; make recommendations to utilize IT technology to improve client department business processes.

Employment Standards

Education/Experience:   A typical way to obtain the knowledge, skills and abilities would be: Graduation from an accredited college or university with a Bachelor's Degree in Computer Science or Management Information Systems, Business Administration or related college degree AND one (1) year of experience in business analysis and documentation activities, project administrative support, or work experience on cross-functional teams.  

Four (4) years of work experience in an applicable computer related field will be accepted in lieu of a college degree.
 
Level II requires, in addition to the education requirement for Level I,  three (3) years of experience in business analysis and documentation activities, project administrative support, or work experience on cross-functional teams.

The following experience and knowledge is highly desirable: Certified Business Analysis Professional (CBAP CLIENT CONSULTANT) training; Certified Associate in Project Management (CAPM) training; Certified in Information Technology Service management (ITIL Foundation v3); Knowledge of project management principles and practices; Knowledge of business development strategies and practices
 
Knowledge of:  Current business and technical processes of the assigned agency, department or unit; terminology or nomenclature relevant to today's computer industry; proficient knowledge of current computer equipment and software and its use; business process flow, network and application topology diagrams; effective training technique, including curriculum development, application of multiple; instructional methodologies and current audio/visual equipment; business analysis activities including; enterprise analysis, requirements planning & management, elicitation, communications and solution assessment & validation.
 
Skill/Ability to:  Successfully demonstrate strong written and verbal communication skills; demonstrate sound task management skills and analytical ability; successfully manage multiple concurrent assignments; effectively prioritize and execute tasks while under pressure; excellent attention to detail and organizational skills; analyze and gather client technical requirements; develop and deliver presentations; read and interpret technical and end user documents and manuals; follow a step-by-step sequence to solve automated system problems; provide a positive and supportive customer service attitude, with both internal and external clients required; interpret client needs and translate into definable IT products and/or services; work within collaborative environments. Level II must also have the skill and ability to work effectively in a team or independently with minimal supervision; interact extensively with clients with limited supervision.

Additional Information

Conditions of Employment
Candidates selected will be required to pass a pre-employment drug and alcohol screening.  Additionally, a background investigation may also be conducted. Some job classes may also require a physical exam.
 
College Cost Reduction Access Act
This is a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: http://studentaid.ed.gov/repay-loans/forgiveness-cancellation.
 

Bargaining Unit 7

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount:
An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision and life).  This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance:
A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement:
The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave:
11 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

FLSA exempt employees accrue an additional 5 days of vacation per year.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave. Sick leave buy back program after 3 years of service.

Group Term Life Insurance and AD&D: 
$10,000; Provided by Standard Insurance Company.

Disability Insurance:
Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation:
A voluntary deferred compensation plan is available.


To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at http://co.tulare.ca.us/government/human/benefits/plans.asp

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

01
Describe your experience managing/leading projects. Include a description of your duties, the scope, size and duration of the project(s).
02
Describe your techniques for managing client expectations.
03
Describe any experience you have working in the field of Information technology. Please list any specialized knowledge, courses or training that you have received related to software, hardware, or computer related equipment. Include any certifications achieved.
04
Please provide an example of how you would define Customer Service.
05
It is not necessary to respond to this question to be considered for the IT Client Specialist I. However, those that answer this question to apply for the I level may be considered more qualified and may be given first consideration. You must respond to this question to be considered for the IT Client Specialist II even though it is not marked as required. Describe business techniques you employ in providing leadership to a diverse team in order to ensure project objectives are achieved on time and within project scope and budget.
06
How would you go about assisting a department in developing a contingency plan or business continuity plan?
07
Please explain any work experience or knowledge that you possess related to information technology for the following areas: Benefit Services, County Administration, Financial and Elections, Health Services, Public Safety and Justice, or Public Services. Include in your answer how you gained this experience.
08
Do you possess any of the following certifications?
  • Certified Business Analysis Professional (CBAP CLIENT CONSULTANT)
  • Certified Associate in Project Management (CAPM)
  • Information Technology Service Management (ITIL Foundation v3)
  • PMI Certifications

* Required Question

Employer
County of Tulare
Address
2500 W Burrel Avenue

Visalia, California, 93291
Phone
(559) 636-4900

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