Manager of Service Planning



Job Details

Manager of Service Planning
Employer

North County Transit District

Salary

$78,468.00 - $125,556.00 Annually

Location

Oceanside, CA

Job Type

Full-time

Job Number

FY2018-00045

Department

Tranist Planning/Bus Ops Division

Division

SERVICE PLANNING

Opening Date

03/09/2018

Closing Date

Continuous

Description

DEFINITION
Under the general direction of the Chief Operations Officer-Transit Planning & Bus Operations, the Manager of Service Planning plans, organizes, directs, and coordinates the activities of the Transit Operations Planning Department.  This position has responsibility for NCTD's short-range transit plan, directing and coordinating multimodal transit service operations planning, and scheduling and implementation activities of NCTD. This includes responsibility for performance reporting, planning studies for NCTD and participating in regional transportation studies and service development activities in coordination with other agencies. 
 
Distinguishing Characteristics
This position is responsible for developing and facilitating implementation of NCTD's multimodal transit services.  Advanced knowledge of transit service planning and service operations practices and procedures is essential.  The Manager of Service Planning is responsible for guiding the preparation of both routine and special multi-modal planning studies for NCTD and for participating in regional transportation studies and related service development activities in coordination with other agencies.
 
Supervision Received and Exercised
The Manager of Service Planning is a highly responsible position receiving general supervision from the Chief Operations Officer–Transit Planning & Bus Operations.  This position is responsible for supervising the work of professional transportation planning and service scheduling staff and for supervising the work of planning consultants.  Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.
 
Working Conditions
Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.  
 
 

Examples of Duties

Essential Functions
Duties may include, but are not limited to, the following:
 
  • Manages and oversees service development and implementation activities, working closely with multiple parties, both internal and external, to ensure the optimum implementation of NCTD services that are safe, effective, attractive, and efficient.
  • Manages the development of NCTD transit services by coordinating directly with NCTD staff members, city staff, SANDAG, citizen groups, developers, businesses, and other transit, land use, planning, and governmental agencies.
  • Manage and/or supervise the service change process several times per year, including overseeing route and schedule changes and working with other staff members to issue relevant, useful public information as well as other necessary change day documents.
  • Oversees the development of the Short-Range Transit Plan and/or Service Implementation Plan as well as working with other departments in the preparation of short-and long-range funding and budgetary plans.
  • Manages the collection, analysis and evaluation of data relative to transportation services, modes, equipment, and ridership of transportation services and the impact of the services.
  • Oversees the development of portions of the National Transit Database report, Title VI, ADA Plan updates and reports or studies.  Providing support to report stakeholders as needed.
  • Assures the integrity and validity of Operations Divisions systems data, processes, and programs through audits and verification.
  • Serves as a subject-matter expert on Operations Divisions systems changes, upgrades, and support packages; assists in developing specifications, providing feedback on design decisions, and ensures that required testing is completed.
  • Collaborates with NCTD Divisions on the development of policies, procedures, and training for Operations systems.
  • Provides input to SANDAG's Regional Plan and the California State Rail Plan.
  • Oversees and/or supervises the preparation of maps, charts, reports, technical documents and correspondence.
  • Manages public outreach meetings and public hearings related to transit services.
  • Prepares and presents written and oral reports to the NCTD Board of Directors, other agency and community groups.
  • Prepares and makes recommendations regarding future types of transportation services and facilities, including impact assessment of usage and financing of the services and facilities.
  • Responds or directs responses to inquiries and complaints from community members, regulatory agencies, and the business community concerning service levels and requests for additional or modified services.
  • Participates in the development of the Division/Department budget.
  • Responsible for the hiring, training, supervising, reviewing, disciplining, and terminating subordinate staff as needed and in accordance with District policy.
  • Collaborates with the contracted fixed route bus operator and rail operator to support operations and to ensure that labor contract requirements are accurately included in schedule production and implementation.
  • Analyzes and researches advances in scheduling software, consults with staff to determine the need, functionality, and cost-effectiveness of new or modified software applications.
  • Maintains frequent contact with current scheduling software vendors to ensure that software applications are functioning properly.
  • Oversees activities of consultants and contracts related to service planning and scheduling.
  • Perform other related duties as assigned.

Qualifications

Education/Experience
  • Bachelor's Degree in transportation planning, urban planning, business or public administration, economics or related field required.
  • Minimum of 10 years prior directly relevant experience, including 5 plus years of supervisory experience
 
A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.
 
Certificates/Licenses
  • Possess and maintain a California driver's license, Class C, and a satisfactory driving record for the last five years.
  • Maintain compliance with the District's policies regarding Conflict of Interest and Ethics.
 
General Requirements
 
  • Knowledge of operational systems and databases with experience implementing and or overseeing systems such as CAD/AVL, automatic passenger counters, and other standard industry systems.
  • Knowledge of planning methods related to service design, demand estimation, cost estimation, economic evaluation, and environmental assessment.
  • Knowledge of transit scheduling methods for bus, rail, and ADA paratransit, including scheduling software.
  • Able to read, analyze and interpret maps, schedules, plans, spreadsheets, and related documents.
  • Ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
  • Able to demonstrate proficiency in computer software programs including the Microsoft Office Suite. Possess the ability to work with data base applications, GIS, HASTUS fixed route scheduling software, and Trapeze scheduling software for paratransit operations.
  • Understanding of labor contracts and administration; budgeting procedures and techniques.
  • Knowledge of report writing; cost and statistical analysis, business mathematics and statistics, research methods and survey techniques.
  • Ability to create and maintain good working relationships through excellent communication and teambuilding skills, including the ability to engage successfully with both internal and external contacts and the public.
  • Strong analytical and critical thinking skills; ability to gather, organize, analyze, and present data to appropriate sources.
  • Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
  • Professional level of expertise and ability to demonstrate use of high level discretion and judgment in execution of duties is preferred.
  • Ability to manage and maintain simultaneous, transitional, and emerging priorities.
  • Ability to work a flexible schedule that includes early mornings, evenings, weekends, and holidays as required by operational needs.

Supplemental Information

Physical Requirements 
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment and lift equipment up to 25 pounds daily.  The employee must be able to hear, see, and communicate verbally to exchange information.  The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way.  The employee may be subject to fumes, odors, dusts, gases, chemicals.  The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.
 
Machines / Tools / Equipment
 
  • Ability to operate a personal computer and Microsoft Office Suite programs.
  • Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
  • Ability to carry and operate a mobile on-call device.

Application Information:  All applicants must complete and submit an online application at www.gonctd.com/careers.   A job offer is contingent upon the successful completion of a pre-employment drug screen and background check.  Salary based upon experience, not to exceed midpoint of stated range.  NCTD is an Equal Opportunity Employer.

 

NCTD provides its employees with a comprehensive benefits package.  Benefits are available to employees working 20+ hours per week, with any employer contributions prorated accordingly for employees who work less than 40 hours per week.  Highlights are listed below:

Retirement:

CalPERS:  NCTD participates in the CalPERS retirement program with benefit formulas of 2% @ 60 and 2% @ 62.  Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS, and the highest average pay rate in a 36 month period.

457 Deferred Compensation/401(a) Plans:  NCTD offers a voluntary Deferred Compensation savings plan through VOYA.  Employees are eligible upon hire, and can contribute a designated percentage of their compensation into the plan in accordance with IRS limits.  Additionally, NCTD matches 50% of employee 457 contributions, up to 8% of payroll (4% max contribution) into a 401(a) plan.  Employees are vested in NCTD contributions over a 3 year period.

Medical Insurance:  NCTD participates in the CalPERS medical insurance program and offers a rich variety of plans to choose from.  NCTD contributes towards monthly medical premiums.  If selected coverage is greater than the NCTD contribution, employees will pay the additional premium via pre-tax payroll deduction. 

Dental Insurance:  NCTD offers dental coverage through United Concordia with a PPO or DHMO option.
 
Vision Insurance: NCTD offers vision insurance through Medical Eye Services.

Life Insurance:  NCTD provides group Life/AD&D insurance at no cost to the employee in the amount of $200,000.  Additional, voluntary supplemental life insurance is available for the employee and eligible dependents at the employee's cost.

Long Term Disability Insurance: NCTD offers voluntary Long Term Disability Insurance at the employee's cost.  Coverage up to 80% of your hourly wage ($5,000/mo max) can be purchased.

Flexible Spending Account Plan:  NCTD offers the following plans for pre-tax employee contributions:

  • Health Care
  • Dependent Care
  • Commuter Transit
  • Commuter Parking

Holidays:  NCTD recognizes 12 holidays annually: New Year's Day, Martin Luther King Jr. Day, President's Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day & Day After, Christmas Eve, and Christmas Day.

PTO/Paid Time Off: Employees earn PTO in accordance with the following schedule:
  • 0 through 2.99 years: 144 hours per year
  • 3.00 through 9.99 years: 184 hours per year
  • 10+ years: 224 hours per year


Transportation Passes: Employees and eligible dependents receive a complimentary "Compass Card" which can be used to ride any NCTD transit service at no charge.
 

01
Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not an acceptable substitution for a completed application. Incomplete responses, false statements, omissions, or partial information may result in disqualification in the selection process. By continuing in the process, you are certifying that all information provided in the application and supplemental questionnaire is true to the best of your knowledge. Select "Yes" to reflect that you have read and understand this statement.
  • Yes
  • No
02
Do you have a Bachelor's Degree, or equivalent, in transportation planning, urban planning, business administration, public administration, economics or related field?
  • Yes
  • No
03
How many years of experience do you have supervising staff?
  • No experience
  • Less than 5 years experience
  • 5 years or more
04
Describe your transit scheduling experience. In your response include employer name, job title and dates of employment. Your response must be supported by the employment history as detailed on your employment application.
05
APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA EMAIL: I understand that it is my responsibility to check my email, including junk mail or spam folders, for any communication from the North County Transit District. Communication will be sent via email to the email address I have provided on my application. Select "Yes" to reflect that you have read, understand, and agree to this statement.
  • Yes
  • No

* Required Question

Employer
North County Transit District
Address
810 Mission Avenue

Oceanside, California, 92054
Phone
760.966.6576

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