Saukie/Highland Springs Concessions Worker

This is seasonal work involving the concession operation of the Rock Island Park & Recreation Department golf courses.

Work involves responsibility for food and beverage serving in a fast paced work environment. The workers greet customers, explains the menu, takes food and drink orders, prepares food for consumption, serves food and beverages, operates a cash register which includes accepting payment and returning accurate change. Work also involves answering questions and keeping tables and work area clean and dining areas clean for new patrons.

Work is performed under the direction of the golf course supervisor, or their designee and is reviewed on the basis of observation and adherence to established policies and procedures. Work hours required to perform duties satisfactorily include evenings and weekends and will vary due to events at the facility.

Responsible for preparing food within guidelines of the food and sanitation permit.

Responsible for providing outstanding customer service and timely presentation of food and beverage products to customers.

Must be friendly and enjoy talking with customers.

Ability to accurately take and fill customer orders.

Ability to operate a cash register, accurately count money and return proper change.

Clean tables by removing dirty plates, wiping table surfaces and disposing of garbage.

Emptying of garbage containers.

Keep serving areas stocked with necessary supplies.

Interpersonal skills that require working as part of a team helping coworkers improve workflow and customer service.

Complete records and reports as required by the department.

Participate in regular in-service training sessions.

Performs related duties as assigned.

An understanding of facility characteristics, rules, policies and procedures.

Ability to read, write, and perform basic mathematical calculations.

Ability to operate a cash register and return proper change.

Ability to provide outstanding quality customer service.

Ability to communicate effectively, both orally and in writing.

Ability to take and follow supervisory instruction.

Ability to establish and maintain effective relationships with supervisors, peers, and the general public.