Help Desk - Customer Service Representative - Montgomery County - Seasonal



Job Details

Help Desk - Customer Service Representative - Montgomery County - Seasonal
Employer

The Maryland-National Capital Park & Planning Commission

Salary

See Position Description

Location

Silver Spring, MD

Job Type

Seasonal

Job Number

HD_MC_2018

Department

MONTGOMERY COUNTY PARKS

Opening Date

02/14/2018

Closing Date

Continuous

Description

The Montgomery Parks Help Desk provides customer service and support to internal and external patrons of Montgomery Parks'; responds to phone calls and emails regarding general knowledge of Parks services and programs, as well assistance with program registration and support of the online registration process in ActiveMONTGOMERY. The Help Desk is located in the Hillandale Park Office Building in Silver Spring, MD.  This is a part time, year round position, working Wednesdays 9:30am to 4:30pm and occasional other weekdays. This position will pay at rate of $11.50/hr

The ideal candidate must be self-motivated, flexible, detail-oriented, and enjoy working with people. The incumbent will be expected to have excellent verbal and written communication skills, and good interpersonal skills. Works closely with the ActiveMONTGOMERY Management team and takes their direction on various projects.  Must be highly organized, and proficient in Microsoft Office including Excel and Outlook.  Will be required to maintain system records and create spreadsheets.  Advanced troubleshooting and multi-tasking skills a plus.

 

Examples of Important Duties

  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Update customer data and produce activity reports.
  • Utilize excellent customer service skills and exceed customers' expectations.
  • Assist the ActiveMONTGOMERY Management team with training on the registration systems and software.

Minimum Qualifications

Preferred candidates will possess a High School diploma with two years of progressive customer service experience.


 
 

Supplemental Information

This position does not provide benefits.
A criminal background investigation will be completed prior to hire
.

This position does not qualify for career benefits.

Employer
The Maryland-National Capital Park & Planning Commission
Address
6611 Kenilworth Avenue
Suite 103
Riverdale, Maryland, 20737
Phone
301-454-1411

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