Eligibility Technician (Farsi)



Job Details

Eligibility Technician (Farsi)
Employer

Orange County

Salary

$38,043.20 - $51,396.80 Annually

Location
Orange County, CA
Job Type

Full-Time

Job Number

7005FR-0118-063 (O)

Department-xx

Social Services Agency

Division-oc

Assistance Programs

Opening Date

01/25/2018

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

N/A

Orange County Header- 26Dec24

Description

ELIGIBILITY TECHNICIAN
(Bilingual English/Farsi)



This recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until 11:59PM (PST) when the needs of the County are met.  Qualified candidates are encouraged to apply immediately. 
 
This recruitment requires that applicants be able to fluently speak, read, and write in Farsi, in addition to English.  All candidates will be required to take and successfully pass a bilingual test prior to job offer. An additional $1.15 per hour is paid for positions requiring bilingual skills.

 
RECRUITMENT/POSITION INFORMATION:
This recruitment is being held to establish an open eligible list to fill current and future Eligibility Technician (Bilingual English/Farsi) vacancies at the Social Services Agency.  The eligible list may also be used to fill other vacancies in other County of Orange Agencies. 

THE DEPARTMENT:
The Orange County Social Services Agency (SSA) operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing, and operating many of the social services programs provided by the County of Orange. Programs are funded with state, federal, and county sources. SSA is comprised of dedicated, caring, efficient staff whose mission is to deliver quality social services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, protect vulnerable adults and children, and recognize cultural diversity. We succeed in our mission through encouragement and respect for our clients, partnerships with the community, and a commitment to innovation and excellence in leadership.
 
THE OPPORTUNITY:
The Eligibility Technician is primarily a case carrying class responsible for explaining and administering laws and policies pertaining to Federal/State/County assistance programs. Under supervision, determine initial and continuing eligibility for one or more benefit assistance programs (such as Medi-Cal, exempt CalWORKs, General Relief, and CalFresh); refer applicants and recipients in need of social services. Please click on the minimum qualifications link below to read more about the job duties and qualifications.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES:
The ideal candidate will possess a background and understanding in eligibility for benefits assistance programs, such as Medi-Cal, exempt CalWORKs, General Relief, and CalFresh.  In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:
  • Technical Knowledge | Technical Experience: Read, understand, and interpret information and data in Federal/State/County technical documents, perform accurate mathematical calculations, and be proficient in data entry using computer applications to accurately determine and issue benefits. Prepare timely and accurate eligibility determinations, statistics and other documents, as well as provide supportive services and service referrals.
  • Interpersonal Skills: Interact professionally, respectfully, and responsively with the public, clients, County employees, representatives of partner agencies, and the community. Maintain confidentiality of all information and documents that are considered personal and sensitive in nature.  Adapt to change effectively.
  • Multitasking: Effectively conduct in-depth personal interviews with clients, in-person or via telephone, while simultaneously entering information obtained into multiple computer applications to determine eligibility for Federal/State/County public assistance benefit programs. Organizing, prioritizing and completing a large volume of work within designated timeframes. Being accurate and finding and correcting errors.
  • Customer Service | Communication Skills: Effectively communicate and explain complex rules, regulations, procedures and rights and responsibilities to applicants and beneficiaries of public assistance benefit programs.

MINIMUM QUALIFICATIONS:
Click here to learn more about job duties and minimum qualifications for the Eligibility Technician.

RECRUITMENT PROCESS:
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Desirable Qualifications Screening: (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Online Assessment(s): (Weighted 100%) Online assessment (s) covering job related skills, competencies, and data entry will be included to cover all the required skills needed for this position. The highest scoring candidates will be placed on an eligible list.

Please be advised that if you plan to apply or have already applied in a similar recruitment, you will only be allowed to take the online assessment once because it will be within the 180-day test-taking restriction.  But you will still need to log in as if to take the exam and follow the instructions in order to have the test results count toward the more recent recruitment in which you apply.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Completion of a background investigation to the satisfaction of the County may be required for some assignments.

Eligible List:
Once the assessment has been completed, Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

 

Duties

Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.


Frequently Asked Questions
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, Mayra Manzo at (714) 245-6265 or mayra.manzo@ssa.ocgov.com

Qualifications


Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Orange county Footer - 26Dec24

Non-Management Benefits

In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).


Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

http://www.ocers.org/member_active/county_intro.htm


Click here for Benefits Summary Information.

01
Under which option do you meet the minimum qualifications for the Eligibility Technician?
  • Option 1: Two years office experience which involved increasing responsibility for financial record keeping and/or public contact work which included interviewing. (Related education may be substituted for the two years of office experience at the rate of three semester units or four quarters for one month of experience.)
  • Option II: Completion of 30 semester units from an accredited college which includes coursework in Human Service/Social Science curriculum which has included units in: 1) math or business arithmetic; 2) communication course work which has developed writing, speaking listening or other communications skills. (Unofficial Transcripts MUST be attached when submitting application, to provide proof of coursework).
  • Option III: You have met both Option I and Option II, and you have provided your work experience and college information on your application. You are NOT required to attach your unofficial college transcripts.
  • None of the above.
02
Are you able to speak, read and write in Farsi (Persian). Candidates are required to pass a bilingual test for speaking, reading, and writing in Farsi prior to job offer.
  • Yes
  • No

* Required Question

Employer
Orange County

Apply

OnlineApplication

Warning! You are using Internet Explorer 8. Some features of the Online Application are not fully supported in this version. Please upgrade to a later version of Internet Explorer for optimal performance.

Loading ...