L&I Program Specialist 2, Bellevue



Job Details

L&I Program Specialist 2, Bellevue
Employer

State of Washington

Salary

$2,984.00 - $3,883.00 Monthly

Location

King County – Bellevue, WA

Job Type

Full Time - Permanent

Job Number

2017-11835

Department

Dept. of Labor & Industries

Opening Date

05/16/2018

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

NA

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Description verified and added as part of bug verification and testing as mentioned in description i



We are looking for a well-organized, customer service oriented, office professional to provide administrative assistance to our electrical inspector program team.

Our inspectors are instrumental in keeping Washington State consumers and workers safe by inspecting and enforcing compliance with our electrical licensing laws, state rules and the National Electrical Code. In this role you will play an integral part of the process to ensure that electrical installers and electrical installations are in compliance with Washington State laws and construction-industry standards.
 
As the key point of contact for the Electrical Inspector's Program serving as the Electrical Program Specialist 2, you will be the liaison between the Electrical Supervisor and internal and external customers; improving customer experience, ensure equitable distribution of daily electrical inspection workload to Electrical Inspectors and program consistency while allowing inspectors and supervisor to focus on inspections and compliance tasks.


Your initial success measured by:

  • Your understanding of the Electrical Inspector's Supervisor and team activities and the mission and mandates of the Electrical Program.
  • Your knowledge and application of RCW 19.28 laws and WAC 296-46B regulations to assist customers with questions and resolving complaints or conflicts.
 

Some of what you'll do 
  • Work collaboratively with electrical supervisor, leads and inspectors coordinating regional electrical activities of the inspectors such as equitable distribution of electrical inspection workload.
  • Track incomplete compliance investigations and provide information so the Inspectors/Leads can ensure time is allotted to complete all tasks necessary to meet Scorecard goals for the program.
  • Respond to and resolve regional and inter-office issues, non-personnel related.
  • Respond to and resolve customer phone calls within the scope of knowledge and escalate more difficult calls to the supervisor, lead or inspector.
  • Enter, track and maintain data to process highly sensitive (political or high risk) inspection requests (i.e. concerts, races, fairs, amusement parks etc).
  • Coordinate and resolve problems throughout the workday with inspector requests activities between field inspectors, outside entities and customers.
  • Partner with regional customer service program (electrical support) to improve and promote standard work processes for the program.
  • Provide assistance with online services, agency program websites, fee structure, inspection access, corrections and the appeal process.
  • Compile monthly and quarterly reports.
  • Review and process permit refund requests.
  • Assist supervisor with hiring activities.

Our ideal candidate:
  • 4 years' experience delivering customer service in person and on the phone in a professional work environment.
  • Ability to understand and explain statutes, rules and policies in plain language to the public.
  • Skilled at responding professionally to high volume of calls.
  • Great communicator with exceptional oral, written, facilitation and presentation skills.
  • Working knowledge and understanding of the electrical industry or electrical contractor licensing and worker certification is desirable.
  • Strong problem solving skills, analytical ability, able to exercise independent judgment and ability to produce positive outcomes.
  • Experience in use of Microsoft products i.e. Word, Excel, Outlook, PowerPoint and other computer systems.
  • Type 40 WPM with accuracy.
  • Ability to review and analyze information and perform basic math calculations for use in preparation of correspondence, reports and other assigned tasks.
  • Ability to speak with upset, hostile, demanding and difficult customers in a professional and courteous manner.
  • Accomplished at multitasking and managing competing priorities consistently throughout the day
  • Proven ability to manage confidential business matters, internal communications and files.
  • A self-starter able to work independently, determining actions needed with minimal or no guidance.
  • Ability to build and maintain strong relationships with internal and external stakeholders.
  • Highly motivated, detail oriented, organized, with excellent follow-up skills.
  • Exceptional coordination skills, ability to share information, arrange for services or other assistance, and implement solutions to problems and complaints.
  • Critical thinker with demonstrated observation skills, and an acute attention to detail. Ability to review and analyze information for use in preparation of correspondence, reports and other assigned tasks.
  • Able to easily take direction and give/receive constructive feedback.
  • Valid Driver License with the ability to travel with occasional overnight stays.
  
Carefully review the duties, qualifications, skills and abilities to identify if you possess the necessary experience to be competitive for this position before applying. Your ability to follow the application instructions and demonstrate your experience is critical to be given further consideration.
 
 Additional documentation requested during the application process
 
1.    Cover letter
2.    Typing assessment, that meets 4 minutes in length and a net WPM of 40. Your application will be considered incomplete without this assessment.
 
Click HERE for online typing assessment resources

If you have and questions or concerns regarding this announcement, position, or agency please contact Christine Dominguez at 360.902.5241 or email domc235@lni.wa.gov. 





 

Supplemental Information

This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It's to your advantage to apply quickly.

Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Prior to any new hire into L&I, a Background check, including criminal record history, will be conducted.

To apply, follow the "Apply" link above
Jobs advertised as Open Continuous will be closed without notice. Apply quickly!

We're looking for evidence that you have what we're looking for. Your application materials will be used for deciding who'll be selected for interview.

For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/
OR
Contact us at: Jobs@Lni.wa.gov

L&I strives to attract and retain a high-performing and diverse workforce in which our differences are respected and valued to better meet the needs of the diverse customers we serve. L&I fosters an inclusive environment that promotes safety, collaboration, flexibility and fairness so that all employees can participate and contribute to their full potential.

This position is represented by the Washington Federation of State Employees (WFSE).  That means that, as a condition of employment, no later than the 30th day following the beginning of your employment, you must pay the WFSE either membership dues, a representation fee or, for bona fide religious non-associators an amount equal to dues to be used in a program within the union in harmony with the employee's conscience. 

Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-5700. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer

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More than Just a Paycheck!
 
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

 
Read about our benefits:
 
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work. Check with the agency human resource office for specific benefit information.

Insurance Benefits
 
Employees and families are covered by medical (including vision), dental and basic life insurance.  There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.  Employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts.  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website.
 
Retirement and Deferred Compensation
 
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.
 
Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
 
Vacation (Annual Leave)
 
You begin accruing vacation starting your first month of employment. Since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. Washington State supports members of the armed forces with 21 days paid military leave per year. Vacation accrues for full-time employees per WAC 357-31-165.
 
Holidays
 
Full-time employees are entitled to eleven* paid holidays:
 
HOLIDAY
DATE
 
New Year's Day
January 1
 
Martin Luther King, Jr's birthday
Third Monday in January
 
Presidents' Day
Third Monday in February
 
Memorial Day
Last Monday in May
 
Independence Day
July 4
 
Labor Day
First Monday in September
 
Veterans' Day
November 11
 
Thanksgiving Day
Fourth Thursday in November & Friday after
 
Christmas Day
December 25
 
Personal Holiday
Employee's selection each calendar year

*Employees who are members of certain Unions are entitled to an additional personal leave day of their choice. Please refer to specific Collective Bargaining Agreements for more information.
 
Social Security
 
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
 
Sick Leave
 
Full-time employees earn eight hours of sick leave per month. Paid sick leave may be used for reasons included in WAC 357-31-130.
 
Please visit the State HR Website for more detailed information.

01
Do you possess 4 years' experience delivering customer service in person and on the phone in a professional work environment?
  • Yes
  • No
02
In this opportunity, you'll be the point of contact between the Electrical Program and the contractor which requires working knowledge of electrical industry, electrical licensing and worker certification. Describe where you gained your knowledge of contractor permitting and worker certification.
03
Describe your experience communicating with and assisting upset, confused, demanding, or otherwise difficult customers or consumers. (Examples include: de-escalation strategies, calming customers and providing unpleasant or unpopular options and the ability to independently apply them.)
04
Choose the answer below that best describes your experience using a computer for work. Your identified response should be based on your ability to use Microsoft Office; Outlook, WORD, Excel and PowerPoint.
  • BEGINNER - Limited experience working with these programs, but willing to learn.
  • INTERMEDIATE - Knowledgeable and skilled with these programs through on the job use and training.
  • SKILLED - Successfully utilize these programs on a daily basis.
  • ADVANCED - Successfully utilize these programs on a daily basis. Recognized by others for exceptional abilities to utilize these programs. Could assist others with training of these programs.
05
Your computer and writing ability is necessary to be successful in this position. Are you willing to take skills assessments at the time of interview?
  • Yes
  • No
06
It is a requirement that you provide an online typing assessment, ensuring it includes words per minute (WPM), is a minimum of 4 minutes and no older than 12 months old. Did you attach your typing assessment?
  • Yes
  • No

* Required Question

Employer
State of Washington

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