Public Safety Communications Trainee



Job Details

Public Safety Communications Trainee
Employer

City of Aurora

Salary

$18.00 Hourly

Location

CO 80016, CO

Job Type

Full-Time Regular

Job Number

18-00027

Department

Police Department

Division

Public Safety Communications

Opening Date

01/17/2018

Closing Date

Continuous

Summary of Job Duties

**This posting will remain open until a sufficient pool of qualified applicants are obtained, however is subject to close at any time without prior notice.  Thank you**

The Public Safety Communications Center, a Division of the Aurora Police Department, is looking for compassionate, caring, and high energy individuals to train in the operation of multi-line telephone systems, computer systems, and radio systems to expedite information to and from public safety agencies.  

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

Public Safety Communications Center
Our Commitment is to provide the highest level of customer service while providing appropriate and expeditious response for calls of service.  We will serve our customers with compassion as the vital link between the public and public safety organizations we serve.  

To be employed by the Public Safety Communications Center you will need to successfully pass a background check, polygraph test, psychological exam and fingerprint screening, along with other conditions of employment; drug test and verification of employment.  Because of this, there is a longer recruitment process, we thank you in advance for your patience.

Primary Duties and Responsibilities

  • Learns basic services and activities of a municipal public safety communications/dispatch program
  • Learns geographic features and streets within the area served
  • Learns policies and procedures of receiving and processing emergency and non-emergency calls
  • Learns principles and practices of public safety communications
  • Learns proper usage and terminology related to public safety
  • Learns how to properly receive and process emergency, non-emergency, and administrative phone calls from citizens and other public safety agencies according to policies and procedures
  • Learns how to instruct citizens regarding emergency dispatch procedures
  • Learns how to prioritize and classify calls for service
  • Learns how to enter calls for service into the Computer Aided Dispatch (CAD) system for radio dispatch
  • Learns how to access the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems
  • Learns departmental policies and procedures
  • Learns Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) protocols and pass and obtain Priority Dispatch Certification to continue employment
  • Learns how to perform additional duties as assigned under the supervision of a designated trainer
  • Perform other duties as assigned

Minimum Qualifications

Education:  

  • High School Diploma or GED
     
Experience:  
  • Experience that demonstrates the ability to effectively operate a computer keyboard, good customer service skills and the ability to multi-task
Preferred Qualifications:
  • Bilingual
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

Licenses and Certifications:  As assigned, specialized certifications may be required such as:
  • Must obtain CCIC/NCIC certification within 6 months of employment
  • Must pass Priority Dispatch (Emergency Medical Dispatch, EMD, Emergency Fire Dispatch, EFD, and Emergency Police Dispatch, EPD) Certification to continue employment
  • Must be CPR certified within 6 months
**Due to the nature of the job, certifications required, and CBI (Colorado Bureau of Investigations) clearance, persons with a felony conviction will not be considered.

Working Conditions

Physical Demands

  • Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
  • Occasional lifting, carrying, walking and standing
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens
  • Speech communication to give instructions and provide technical direction
  • Hearing/listening for receiving calls and instructions
 
Work Environment
  • Works primarily in a clean, comfortable environment;  works nights and weekend
 
Equipment Used
  • Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
______________________________________________________________________
 
For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
            
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

LEAVE BENEFITS
Holidays
The city provides the following 10 paid holidays to all regular and introductory employees:
  • New Year's Day
  • Martin Luther King Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Thanksgiving Holiday (day after Thanksgiving)
  • Christmas Day
 
Personal Leave
The city provides twenty-four (24) hours of personal leave to full-time employees each January 1 following the completion of one year of continuous service and 2080 worked hours (excluding over-time).   A pro-rated portion of personal leave is provided after the first six (6) months of continuous service and again at twelve (12) months continuous service.
Annual Leave
Employees accrue annual leave after the successful completion of their Introductory Period. Accruals for Annual Leave for full-time regular employees are:
0-2 years of service 12 days
2-4 years of service 13 days
4 years of service 14 days
6 years of service 15 days
8 years of service 16 days
10 years of service 17 days
12 years of service 18 days
14 years of service 20 days
15 years of service 23 days
 
Part-time and full-time employees working less than forty hours per week shall accrue annual leave on a pro rated basis according to the number of hours worked.
Sick Leave
All regular employees excluding elected officials accrue Sick Leave upon their date of hire. All regular Career Service employees accrue 104 hours of Sick Leave for each 2080 hours of work. There is no maximum on the amount of sick leave that can be accrued.
Employee Leave Sharing Program
The City offers an Employee Leave Sharing Program in order to assist with income protection for full-time and part-time regular employees when an employee must be absent from work due to catastrophic medical hardship to the employee, spouse or child(ren).
City employees may voluntarily donate Annual, Personal and Sick Leave hours to a qualified employee.
Emergency Leave
Any regular or introductory employee may be allowed, at the discretion of the Department Director, up to 5 working days or 40 hours paid time off in the case of a death involving an employee's immediate family or in the case of a natural disaster involving the employee.
Civil Leave
Any regular or introductory employee who is summoned for jury duty or is subpoenaed in an official capacity during a regularly schedule work day will be given paid time off.
Military Leave
Any regular or introductory full-time employee who is a member of the National Guard or the Reserves will receive a maximum of 15 (eight-hour) paid days per calendar year.
BENEFIT PLANS AND PROGRAMS
Medical, Dental and Vision Coverage
The city offers four (4) medical plans; two (2) dental plans; and one (1) vision plan to regular employees (and their eligible dependents) to choose from. Medical, dental and vision coverage is effective the first day of the month following date of hire.
Life Insurance
Life insurance is provided to regular employees in the event of death at no cost. In addition, regular employees are covered by the Accidental Death and Dismemberment benefit, which provides for additional benefits in the event of accidental death or serious accidental injury. Eligibility for life insurance begins on the employee's date of hire.
Employees may elect additional life insurance coverage on themselves through the city’s voluntary life insurance plan. Life insurance coverage is also available for dependents.
Flexible Spending Accounts
Regular employees may participate in the City's flexible spending accounts program. This program allows employees to increase their tax savings by making pre-tax deposits to a Health or Dependent Care Spending Account to pay for work-related dependent care expenses and certain unreimbursed health expenses.
Retirement
All regular Career Service employees participate in the General Employees Retirement Plan (“GERP”) which is a defined benefit pension plan. For 2013 participants will contribute 6% of their pre-tax earnings each pay period. The City of Aurora matches each employee's contributions. GERP credits interest on contributions while they remain with the Plan.
When employment with the City ends, participants may be eligible for a monthly retirement benefit, depending on their age and length of service. Alternatively, terminating participants may elect to receive a lump sum distribution of their contributions, interest and vested City contributions instead of a monthly benefit.
Long Term Disability
When a regular employee cannot work for a prolonged time because of serious injury or illness, you need help with more than your medical bills. Long Term Disability Insurance (LTD) can replace a portion of your salary while you are unable to work. Full-time regular Career Service employees are eligible for LTD after completing 6 months of continuous service. After a period of 90 days, you may receive up to 60% of your current base pay.
Deferred Compensation (IRS Section 457)
At an employee's option, participation in a Deferred Compensation program through the City of Aurora is available. Deferred Compensation provides pre-tax savings to employees who participate through automatic payroll deduction. It is a program that assists you in saving additional monies for your retirement. There are many investment choices offered by each of our Deferred Compensation providers. Your pre-tax dollar investment(s) grow each payday while interest accumulates.

01
Complete and thorough responses to the following questions are necessary in order to be considered for this vacancy and move to the next step in the recruitment process. The Public Safety Communication Center is a 24/7 operation. As a new employee you will be required to work various shifts including days, swings and graveyards. You will also be required to work holidays, and mandatory overtime. Are you still interested in competing for this position?
  • Yes
  • No
02
Please explain any break of more than 30 days between employers in your job history, please include breaks of employment that include unemployment, school attendance, and vocational training.
03
The selected candidate will be required to successfully complete a drug screening and physical, and a thorough background check (polygraph, fingerprinting, psychological exam, and verification of employment and education). Are you still interested in competing for this position?
  • Yes
  • No
04
Have you used marijuana within the last 6 months? This question is a disqualifier and will be asked again in the selected applicant's background, so please answer truthfully.
  • Yes
  • No
05
Have you used, possessed, or manufactured illegal drugs within the last 3 years? This question is a disqualifier and will be asked again in the selected applicant's background, so please answer truthfully.
  • Yes
  • No
06
Have you ever been CHARGED with, or plead "no contests" (Nolo Contendre) to a felony? This question will be asked again in the selected applicant's background, so please answer truthfully.
  • Yes
  • No
07
Have you ever been CONVICTED of, or plead "no contests" (Nolo Contendre) to a felony? This question is a disqualifier and will be asked again in the selected applicant's background, so please answer truthfully.
  • Yes
  • No
08
Have you ever been convicted of a misdemeanor, including driving infractions, tickets and fines? This question may not be a disqualifier and will be asked again in the selected applicant's background, so please answer truthfully.
  • Yes
  • No
09
If you answered YES to questions 4, 5, 6, 7, or 8, please provide details, including but not limited to: dates; agency; disposition; and case number. If you answered NO, please mark NA

* Required Question

Employer
City of Aurora
Address
15151 E. Alameda Parkway

Aurora, Colorado, 80012
Phone
(303) 739-7225

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