Emergency Services Counselor



Job Details

Emergency Services Counselor
Employer

City of Norfolk

Salary

$44,339.00 - $72,308.00 Annually

Location

7460 Tidewater Drive, VA

Job Type

Permanent Full-time

Job Number

06692R

Department

Community Services Board

Division

Crisis & Recovery Services

Opening Date

12/19/2017

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

GEN

Standard Header Verbiage

Description

The Norfolk Community Services Board (CSB) provides treatment, supports, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the CSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve.

The CSB is seeking to hire an Emergency Services Counselor whose primary objectives are to assess individuals in crisis to provide or link the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals when possible from State Hospital care to community based care.

Essential Functions

***THIS POSITION IS BEING RE-ADVERTISED***

Essential functions include but are not limited to:
  • Evaluates crisis telephone calls and determines the type of response needed including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referral.
  • Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).
  • Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services policies.
  • Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the client's history, behavior and least restrictive treatment alternative.
  • Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
  • Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.
  • Identifies staff training needs and recommends strategies to meet those needs.
  • Assists in the development and implementation of special projects, policy development or revision.
  • Performs related work as assigned.

Education/Experience

  • Master's or Doctoral Degree with an associated professional license or educational attainment that would be required to achieve the following in the future: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Psychologist (LCP), Psychiatric Nurse Practitioner or Psychiatric Clinical Nurse Specialist, MD/DO, or a Bachelor of Science in Nursing - Registered Nurse(BSN) with five years' experience.
  • Two years supervised experience in directly providing mental health services.
  • The ideal candidate will have experience working with adults, inpatient experience, and case management.

Additional Information & Requirements

  • Valid driver's license
 

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  • Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance and tuition assistance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking .
     
  • Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
     
  • Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
     
  • Retirement
    If you are hired October 5, 2010 or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.  This will be a pre-tax payroll deduction.

NOTE:
The benefits described above are broad generalizations.  The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. 
 

Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above.  Refer to the content of the job posting for information regarding these positions.   

 

01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
  • I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
  • High School Diploma/GED
  • Associate's Degree/Vocational
  • Bachelor's Degree
  • Master's Degree or higher
03
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
  • Yes
  • No
04
How many years of experience do you possess working with clients who have a mental health/substance abuse or co-occurring diagnosis?
  • I have no related experience
  • I have less than 2 years experience
  • I have 2-4 years experience
  • I have 4-6 years experience
  • I have more than 6 years experience
05
How many years of case management experience do you possess?
  • I do not have any case management experience
  • I have less than 2 years case management experience
  • I have 2-4 years case management experience
  • I have 4-6 years case management experience
  • I have more than 6 years case management experience
06
How many years of experience do you have working on a crisis hotline (domestic violence, emergency services, etc.)?
  • I have no experience
  • I have less than 2 years experience
  • I have 2-4 years experience
  • I have 4-6 years experience
  • I have more than 6 years experience
07
Do you have experience providing inpatient services to adults with severe mental health needs?
  • No, I do not have any experience
  • Yes, I have less than 2 years experience
  • Yes, I have 2-4 years experience
  • Yes, I have 4-6 years experience
  • Yes, I have more than 6 years experience
08
Do you have experience with Profiler or any other Electronic Health Record?
  • Yes
  • No
09
Are you a Certified Pre-Screener as established by the Department of Behavioral Health and development Services (DBHDS)?
  • Yes
  • No
10
Do you currently possess a LPC, LCSW or LCP license with the Commonwealth of Virginia?
  • Yes
  • No
11
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
12
Please provide the name, email address, and phone number of your current or most recent supervisor. The individual will only be contacted if you are selected to fill the position.
13
Are you a current or previous City of Norfolk employee?
  • Yes - I am a current City of Norfolk Employee
  • Yes - I am a previous City of Norfolk Employee
  • No - I am not a previous or current City of Norfolk employee
14
Are you currently temping or volunteering with the Community Services Board?
  • Yes
  • No
15
Do you have a valid driver's license?
  • Yes
  • No
16
Have you ever been the subject of any exclusion, suspension, or debarment action by the General Services Administration(GSA), Office of Inspector General (OIG) or any other federal healthcare program including, but not limited to Medicare or Medicaid?
  • Yes
  • No
17
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
  • I have been convicted of a felony
  • I have been convicted of a misdemeanor
  • I have been convicted of a felony and a misdemeanor
  • I have not been convicted of a felony or a misdemeanor
18
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
19
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
  • I am not a Veteran
  • I am a Veteran
  • I am a Disabled Veteran

* Required Question

Employer
City of Norfolk

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