SYSTEMS SUPPORT SPECIALIST



Job Details

SYSTEMS SUPPORT SPECIALIST
Employer

City of Long Beach

Salary

$2,030.16 - $4,579.04 Biweekly

Location

Long Beach, CA

Job Type

Classified - Full-Time, Permanent

Job Number

H69AN-18

Department

Technology & Innovation - (CL)

Opening Date

10/06/2017

Closing Date

Continuous

DESCRIPTIONx


 
Accepting online applications only.  Apply online 24 hours a day, beginning October 6, 2017. Filing may close without further notice
 
See position descriptions for Technology and Innovation Department positions within this classification. 
 
Help Desk 
Desktop Support
Server Support

EXAMPLES OF DUTIESx

Under supervision, performs specialized technical work involved in the installation and maintenance of systems software, including operating systems, database systems and software utilities and tools; Installs, customizes, maintains, and integrates operation system software; installs and maintains database management systems, data communications systems and software utilities and tools; defines backup, recovery, and security procedures for all databases and systems software products/programs; analyzes operating systems and software, defines problems and develops problem solutions or coordinates resolutions through the use of vendors; monitors systems performance and reports capacity status; develops, maintains, and/or updates system procedures and documentation; ensures systems integrity and reliability to minimize downtime; may evaluate end user requests and concerns and analyze current systems to determine appropriate steps to be taken to meet needs or prevent problems; may perform feasibility analysis and evaluate potential solutions; may prepare reports, documentation, and plans for designs and system enhancements; may plan, prioritize and schedule work and tasks for project team members; may prepare or evaluate training materials and manuals; performs other related duties as assigned.

REQUIREMENTS TO FILEx

Candidates must meet either A, B or C.
 
A.     A Bachelor's degree from an accredited college or university with major coursework in  computer science, engineering, business or related field (proof required)* AND one year of paid, full-time equivalent experience to a Systems Technician.
 

OR

B.     An Associate's from an accredited college or university degree with major coursework in computer science, engineering, business or related field (proof required)* AND three years of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician.
 
OR

C.     Completion of a certificate program or technical school in computer science or related field (proof required)* AND four years, of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician 

Experience offering specific and substantial preparation for the duties of the position may be substituted for the required education on a year for year basis. 

*Required documents must be uploaded to the online application at time of filing. Any proofs submitted must contain either the applicant's name, address, date of birth, or social security number. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing. 
 
ADDITIONAL REQUIREMENTS:
  • Willingness to work occasional nights, weekends, holidays and overtime as required.
 
  • Ability to work effectively with others through the use of good interpersonal/people skills.
 
  • Applicants must be able to pass a thorough background investigation prior to appointment.
 
  • A valid driver's license may be required at time of appointment.  
 
DESIRABLE QUALIFICATIONS: See positions descriptions below for further information on the Technology and Innovation Department.
  
 

SELECTION PROCEDUREx

This examination will be conducted using the continuous, non-competitive procedure.  All applicants meeting the requirements will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications were filed.  Eligible lists will be established periodically.

 
EXAMINATION WEIGHTS:
Application Packet....................................Qualifying


If you have not received notification shortly after filing, contact the Civil Service Department at (562) 570-6202.
 

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer or Tagalog) are desirable for some positions interacting with the public. 



 

JOB H69AN-18 SG                             SSS                                             10/4/17 

 
ADA Vector
 
This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638. 
An Equal Opportunity Employer.
             



Long Beach is a dynamic city covering over 52.3 square miles and featuring 8 miles of shoreline, beaches and scenic marinas. It is the 5th largest city in California and the 32nd largest city in the United States. Long Beach is also the most diverse community with a population of over 487,000 and offers its residents and visitors entertainment, shopping, fine dining, golf courses, cruise lines, historical and cultural districts and tourist attractions like the Aquarium of the Pacific, Farmer's Market, Toyota Grand Prix, Long Beach Museum of Art, Queen Mary, and the Pike at Rainbow Harbor. Long Beach Unified School District received the Broad Prize for the Best Urban School District. Long Beach is a city where you can live, work and play.
 
 
Employee Benefits
 
The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:
 
 
·             Medical and Dental Insurance
·             Life Insurance
·             Retirement Plan (P.E.R.S.)
·             Paid Vacation, Personal Holidays and Sick Leave
·             Deferred Compensation
·             Credit Union Membership
·             Free Bus Transportation (Long Beach Transit)
·             Flexible Spending Accounts
·             Free Employee Parking

01
I. INSTRUCTIONS: The purpose of this supplemental application is to derive more specific information about your qualifications for this position. This form will serve as the basis for qualifying candidates on the eligible list. Be specific and detailed in your responses. Do not leave any questions unanswered. If you have no experience, please so indicate. Resumes will not be considered as part of the Civil Service application process and may not be substituted in lieu of the completed application or supplemental applications. Do you understand the above information?
  • Yes
  • No
02
II. REQUIREMENTS TO FILE: (*proof of education and/or certificate) must be submitted with the online application in order to qualify for the position. EDUCATION: Please indicate under which of the requirements listed below you qualify for:
  • A. An Associate's from an accredited college or university degree with major coursework in computer science, engineering, business or related field (proof required)* AND three years of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician .
  • B. A Bachelor's degree from an accredited college or university with major coursework in computer science, engineering, business or related field (proof required)* AND one year of paid, full-time equivalent experience to a Systems Technician .
  • C. Completion of a certificate program or technical school in computer science or related field (proof required)* AND four years, of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician .
  • D. I am substituting experience for any of the required educational requirements. I am substituting related experience on a year for year basis. My experience and education combined equal at least five years. (proof of education required).
  • E. I do not meet any of the above requirements.
03
Are you willing to work an irregular schedule such as evenings, weekends and holidays as needed?
  • Yes
  • No
04
I understand that if I am offered employment, I may be required to successfully pass a thorough background investigation.
  • Yes
  • No
05
III. DESIRABLE QUALIFICATION: There are several positions available in the Systems Support Specialist classification. Please indicate your area of interest(s) by checking the box(es) below:
  • Desktop Support
  • Help Desk Support
  • Server Support
06
IV. EXPERIENCE: Describe your experience leading a team and developing policies/procedures. If you do not have experience in this category, put NA. This is for broad general experience.
07
Describe your experience working in a Help/Service desk and with Cisco call manager. If you do not have experience in this category, put NA. This is for broad general experience.
08
Describe your experience with coordinating projects in an environment with limited staffing resources. If you do not have experience, put NA.
09
Describe your experience working with and updating in an IT service management application, specifically ServiceNow. If you do not have experience, put NA. This is for broad general experience.
10
Describe your experience with imaging and deploying new devices (computers and mobile devices). If you do not have experience put NA. This is for broad general experience.
11
Describe your experience with identifying and implementing process changes/efficiencies (technical and non technical). If you do not have experience but NA. This is for broad general experience.
12
Describe your experience working in a fast-paced service desk environment. If you have no experience, put NA. This is for broad general experience.
13
Describe your experience with developing and maintaining service level agreements. If you have no experience, put NA. This is for broad general experience.
14
Describe your relevant experience in the box below which one must have been equivalent to a Systems Technician. Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
15
Describe your experience working with PCs (operating, installing, upgrading, configuring, testing, etc.) Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
16
Describe your experience supporting PCs (diagnosing, repairing, providing telephone support, training, etc.) Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
17
Describe your experience working with servers (operating, installing, upgrading, configuring, testing, etc.) Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
18
Describe your experience supporting servers (diagnosing, repairing, providing telephone support, training etc.) Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
19
Internet: Please describe/list the hardware you have used and supported in a network environment. Include length of time in your response. If you do not have experience in this category, put NA.
20
Local Area Network Support: Please describe your experience using and/or supporting networks. Include installation, maintenance, and education in your response. If you do not have experience in this category, put NA.
21
Please describe your experience with Active Directory, DNS and DHCP. If you do not have experience in this category, put NA.
22
Please describe your experience with Microsoft clusters. If you do not have experience in this category, put NA.
23
Please describe your experience with Windows Server update Services (WSUS). If you do not have experience in this category, put NA.
24
Please describe your experience supporting a virtual desktop infrastructure using CITRIX and VMware software. If you do not have experience in this category, put NA.
25
Please describe your experience managing or supporting anti-virus software. List the specific anti-virus products you have used and the number of years you have used each product. If you do not have experience in this category, put N/A.
26
Please describe your experience and the number of years you have supported Symantec Anti-Virus software. If you do not have experience in this category, put NA.
27
Please describe your background and experiences in managing infrastructure projects. Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
28
Please describe your experience supporting a virtual desktop infrastructure. Which software systems have you used to support the infrastructure? Include the following: 1) Employer, 2) Dates of Employment (From/To), 3) Job Title, 4 ) Duties Performed and Frequency (Daily, Weekly, Monthly).
29
Please list any additional information including qualifications, or certificates that you feel may qualify you for the position of Systems Support Specialist.
30
V. GENERAL QUESTIONS: Are you claiming Veteran's Preference? Note: If you answer "YES", a copy of your DD-214 Member 4 Form (or other appropriate documentation) must be attached with your application at time of filing.
  • Yes
  • No
31
I understand that proof of required documents must be submitted as attachments at the time of filing online. I also understand that failure to submit all required documents at time of filing will result in the application being considered incomplete. Proofs may include the following below: • College Diploma or college transcripts • A certificate program or technical school • DD 214 Member 4 Form or other appropriate documentation, if claiming Veteran's Preference Do you understand the information above?
  • Yes
  • No
32
Please note that candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.

For information on evaluation services: Education Evaluation Services

Do you understand the information above?

  • Yes
  • No
33
I certify that I have personally completed the information provided and that it is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment. Do you understand the information above?
  • Yes
  • No

* Required Question

Employer
City of Long Beach
Department
Technology & Innovation - (CL)
Address
Civil Service Department
333 W. Ocean BL, 7th Floor
Long Beach, California, 90802
Phone
(562) 570-6202

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