Dispatcher 2 (Evan TEST)

Under the direction of the assigned supervisor, Dispatcher Trainees learn to perform telecommunications work at South Sound 911 facility in Tacoma, Washington. Dispatchers learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Training time occurs in both the classroom and on the dispatch floor.

Essential Functions

• Study the Standard Operations Procedures (S.O.P) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures.
• Communicate effectively in person, over the phone, and in writing. Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions.
• Quickly make accurate decisions affecting life and/or property.
• Run license plate numbers and names as requested by officers.
• Understand and follow verbal and written instructions.
• Learn to answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority.
• Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner. 
• Learn to operate computer aided dispatch system (CAD).

Qualifications:

• High school graduate or GED equivalent.
• One year work experience in a fast-paced and multifaceted public contact environment (e.g. bank teller, waiter) or a large public safety communications environment; AND
• Telephone and computer data entry experience.
• Up to nine months training in a 911 telecommunications program may be substituted for up to nine months of the required experience.