HUMAN SERVICES TECHNICIAN I - SHIFT - BILINGUAL, EAST KERN - EXAM 6915



Job Details

HUMAN SERVICES TECHNICIAN I - SHIFT - BILINGUAL, EAST KERN - EXAM 6915
Employer

Kern County

Salary

$1,129.02 - $1,378.30 Biweekly

Location

Depending on Assignment, CA

Job Type

Full time

Job Number

6915

Department

DEPARTMENT OF HUMAN SERVICES

Opening Date

05/01/2017

Closing Date

Continuous

Description

AMENDED: 2/6/18
 

BILINGUAL CERTIFICATE MUST be attached to your application, or your application will be rejected.

SHIFT WORK:  5% additional pay for evening shift work; APPLICANTS MUST BE WILLING TO WORK ANY SHIFT OF A 24-HOUR PERIOD AND ANY 5 OF 7 DAYS.


FILING DATE: Applications will be received until cancelation of this notice (closing date). Names will be placed on an eligible list in order of final grades. Individuals who attain placement on the eligible list may not re-apply until their name has expired from the list.

Under close supervision, in a combined classroom and training unit environment, learns to accurately apply regulations governing public assistance programs. Learns techniques and methods of interactive interviewing and fact gathering to obtain, verify and evaluate information from applicants and recipients regarding initial and continuing eligibility for public assistance programs. Learns the procedures used to initiate and process casework required for public assistance. 
 
DISTINGUISHING CHARACTERISTICS:
 
Human Services Technician I is the Trainee level in the flexible classification of Human Services Technician I/II/III. Human Services Technician I's are employed in a temporary capacity while participating in a formal training program, not to exceed 180 days.  Upon satisfactory completion of training, incumbents are promoted to Human Services Technician II, and begin their probationary period.  Incumbents who do not successfully complete training will be terminated. 
 
Training consists of classroom instruction about regulations governing public assistance programs, and procedures required to initiate and continue public assistance.  In addition, closely supervised practical experience will be obtained under the auspices of Staff Development/designated trainer.

Essential Functions

In a training capacity, learns by assisting in the following activities:

  • Distributes, collects and assists applicants and recipients in completing documents upon which eligibility determinations are based.
  • Verifies accuracy, completeness, timely submission and consistency of eligibility documents.
  • Interviews applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance; obtains information in difficult and emotional situations on such matters as applicant income, assets and financial obligations, parental status and living arrangements.
  • Advises applicants and recipients of their basic rights and responsibilities associated with public assistance.
  • Explains program benefits, requirements and procedures to applicants and recipients, and answers questions.
  • Determines program eligibility in accordance with a variety of regulations.
  • Prepares documents necessary to initiate, continue and modify public assistance.
  • Contacts applicants and recipients regarding discrepancies; refers questionable cases to Special Investigations Unit, as appropriate, for follow-up.
  • Conducts home calls for the purpose of obtaining and verifying information.
  • Provides information and makes routine referrals to resources available through the county and within the community; refers applicants and recipients for mandated social services.
  • Enters and retrieves numerical and narrative data from an automated system; reads and interprets computer printouts and information on computer screens.
  • Processes cases manually as required, including benefit computations and under/over payment adjustments.
  • Establishes and maintains case files.
  • Plans, organizes and prioritizes workload to ensure that necessary tasks are completed in accordance with regulations relating to eligibility and timeliness.
  • Attends meetings and participates in training sessions or staff development activities, located on or off-site.
  • Maintains client confidentiality at all times.
  • Conducts assessments of family strengths, needs, and barriers.
  • Builds rapport with client(s) and involves client(s) in the decision making process.
  • Recognizes basic indicators of child/adult abuse, substance abuse, domestic violence and other barriers, and makes appropriate referrals.
OTHER FUNCTIONS: 
          Performs other job-related duties as assigned.

Incumbents must have the ability to perform the Essential Functions of the job.

 

Employment Standards

High School Diploma, G.E.D. or equivalent and completion of 60 semester or 90 quarter units from an accredited college or university, or any equivalent combination of education and/or experience that provides the knowledge and abilities indicated below.

AND

Applicants MUST attach a Bilingual (English/Spanish) CERTIFICATE before final filing deadline or applicants will be rejected. Applicants who wish to be considered for bilingual employment must submit a Bilingual Certificate issued by the Kern County Human Resources Division or its authorized agent by the filing deadline. Employees who occupy positions designated as bilingual are paid dependent upon their required level of proficiency. Go to the following website for information about obtaining a qualifying bilingual certificate:  https://www.bakersfieldcollege.edu/cte/bilingual-testing 

Possession of a valid Class C California driver's license is required upon completion of training program.

CANDIDATES QUALIFYING WITH COLLEGE COURSE WORK must attach a copy of their degree or transcripts verifying the completion of the required units.

CANDIDATES QUALIFYING WITHOUT COLLEGE COURSE WORK must provide detailed information on their equivalent combination of education and/or experience which provides the knowledge and abilities indicated below.

Knowledge of: Principles of customer service and human behavior; business practices; appropriate business attire; telephone etiquette; organizational practices and procedures; basic mathematics; basic computer operations; techniques of interviewing to obtain information; basic grammar; basic public contact skills.

Ability to: Read, understand, apply, and explain complex regulations and procedures; conduct interviews effectively to obtain personal information from applicants and recipients to establish program eligibility; communicate effectively, both verbally and in writing, with persons from a variety of social, cultural, and economic backgrounds; prioritize multiple tasks, organize and perform work amid interruptions in an effective manner; maintain cooperative relationships with applicants and recipients in tense and emotional situations; establish and maintain effective working relationships with co-workers and collaborative agencies; demonstrate accurate and logical judgment skills; be flexible and adapt to change; record appropriate information and complete complex forms accurately; learn to access, input, and retrieve information using a computer terminal; maintain a non-judgmental attitude; determine appropriate courses of action in emergency or stressful situations; make referrals to other appropriate agencies and social service programs; detect and evaluate possible fraudulent situations; make arithmetic computations.

Supplemental

A background check may be conducted for this classification.

All Kern County employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec.3100-3109 and Ordinance Code Title 2-Administration, Ch. 2.66 Emergency Services).  As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable following a significant emergency or disaster.

APPOINTEES ARE SUBJECT TO FINGERPRINTING for the purpose of a criminal records check as authorized by section 16501.of the CALIFORNIA WELFARE AND INSTITUTIONS CODE and section 11105.3 of the CALIFORNIA PENAL CODE.

FOLLOWING AN OFFER OF EMPLOYMENT, you may be required to submit to post offer medical and drug screening tests at county expense.

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This examination will establish an eligible list from which permanent and temporary appointments will be made as needed in East Kern geographic areas ONLY (i.e. Ridgecrest, Mojave, & Lake Isabella ONLY). Candidates are encouraged to indicate acceptable geographical locations in which they would accept employment on their application form. Candidates MUST be willing to travel to these locations (local areas/district offices).
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ADMITTANCE TO THE EXAMINATION will require a government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the Human Resources Division prior to the test date.

WRITTEN TEST (Weight 100%): Principles of customer service and human behavior; business practices; appropriate business attire; telephone etiquette; organizational practices and procedures; basic mathematics; basic computer operations; techniques of interviewing to obtain information; basic grammar; basic public contact skills. Applicants must attain at least a 70% score on each phase of the examination process.
 
THE COUNTY OF KERN IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.

ITEM#3753

Current Benefits

01
I am bilingual (English/Spanish). *** If yes, attach a copy of your Bilingual Certificate (English/Spanish) to this application.
  • Yes
  • No
02
I have a High School diploma, GED, or its equivalent.
  • Yes
  • No
03
I have completed 60 semester or 90 quarter units from a regional accredited college or university. ***If yes, attach your degree or transcripts to this application.
  • Yes
  • No
04
All applicable diploma(s), transcripts, licenses, and/or certificates must be attached with your application. I have submitted copies of all applicable diploma(s), transcripts, licenses, and/or certificates with my application. (Failure to attach required supplemental materials will result in the rejection of this application.)
  • Yes
  • No

* Required Question

Employer
Kern County
Address
1115 Truxtun Avenue First Floor

Bakersfield, California, 93301
Phone
6618683480
Website
http://www.kerncounty.com/hr

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