Front of House Assistant (At-Will, Part-Time, Temporary)



Job Details

Front of House Assistant (At-Will, Part-Time, Temporary)
Employer

City of Poway

Salary

$16.61 - $20.19 Hourly

Location

City of Poway, CA

Job Type

Part time - temporary

Job Number

17-19

Department

Community Services

Division

Performing Arts Center

Opening Date

05/01/2017

Closing Date

Continuous

Definition

Come join our team of passionate, hard-working, and creative individuals in the City of Poway's Community Services Department!

Are you a self-motivated team player who enjoys a challenge?  Do you have a passion for the performing arts and enjoy working closely with the community?  If so, then the Front of House Assistant position is for you!
 

A FULLY COMPLETED APPLICATION AND RESPONSES TO SUPPLEMENTAL QUESTIONS ARE PART OF THE REVIEW PROCESS.  QUESTIONS MUST BE ANSWERED COMPLETELY; REFERENCING YOUR RESUME IN LIEU OF ANSWERING A QUESTION WILL BE CAUSE FOR DISQUALIFICATION.
 
Under general supervision, provides responsible front of house duties and customer service at the Poway Center for the Performing Arts; operates a concession booth/bar; performs basic cash handling processes; and performs related work as required.
 
Receives general supervision from the Front of House Coordinator or assigned supervisor. Exercises no direct supervision over staff. May provide technical or functional direction over event staff and volunteers.

Key Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
  • Provides responsible customer service in operating the concession booth/bar for the Poway Center for the Performing Arts.
  • Operates a concession booth/bar.
  • Performs cashiering duties; receives money and issues receipts; performs daily reconciliation of cash drawer and inventory; opens and closes safe; participates in generating reports; maintains accurate records.
  • Maintains concession, front of the house areas, storage sites, and other work areas in a clean and orderly condition, including securing inventory and materials at the close of the workday.
  • In the absence of the Front of House Coordinator, provides event supervision, including checking in volunteer ushers, making usher arrangements, and conducting usher preparation meeting.
  • Assists patrons in person and over the telephone; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public as necessary.
  • Monitors use of the Performing Arts Center by user groups to ensure a safe environment; assists in enforcing established rules of facility use and participant conduct.
  • Opens, closes, and secures building for events.
  • May provide technical or functional direction and training to event staff and volunteers.
  • Coordinates the safe evacuation of the theatre and lobby areas during an emergency.
  • Assists the Front of House Coordinator with scheduling volunteer ushers and dissemination of information.
  • Sets up, assembles, and takes down equipment for the front of house activities and community events.
  • Assists in the development and implementation of inventory controls.
  • Assists in purchasing and maintaining inventory controls of concession supplies and materials.
  • Maintans attendance and punctuality that is observant of scheduled hours on a regular basis.
  • Performs other duties as assigned.

Minimum Requirements/License or Certificates Required

Experience:
One year of customer service experience. Experience working in front of house operations and/or food and beverage concessions is desirable.
 
Education/Training:
Equivalent to the completion of the 12th grade. College-level coursework in theatre operations or a related field is desirable.
 
Licenses and Certifications:
  • Valid California class C driver's license with satisfactory driving record.
  • Possess First Aid Certificate and CPR Certificate within three months of hire and once obtained, must maintain certificates; AED Certificate within one year of hire.
  • Possess and maintain a valid Food Handler's Card issued by the California Department of Health Services (DHS).
Physical Demands
Must possess mobility to work in a standard theatre and office setting and use standard office equipment, including a computer; operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily an office classification although standing in work areas for extended periods of time and walking between work areas is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and duplicating equipment and cash register. Positions in this classification occasionally bend, stoop, kneel, reach, and push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 50 pounds.
 
Environmental Elements
Employees work in an enclosed theatre and office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
 
Other Requirements
Incumbents in this classification are required to be age 21 or older to serve alcoholic beverages at the Theatre's bar.
 
Working Conditions
May be required to work various shifts including early mornings, evenings, weekends, and holidays.

Examination Process

This recruitment will remain open until the needs of the City have been met.

Applicants will be evaluated on the basis of relevant training and experience. Highly rated candidates will be invited to participate in the selection process, which may consist of any combination of the following: written examination, performance test, and appraisal interview. All appointments are subject to the successful completion of a pre-employment physical that includes a drug screening and a background investigation, including LIVESCAN fingerprinting. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Poway participates in E-Verify. All employees are required, by law, to sign a loyalty oath to the United States and the State of California constitution at time of hire.

An employee who is classified in a temporary status is not entitled to benefits other than those mandated by federal law. These benefits include paid sick leave (PSL) as well as participation in Medicare, Worker's Compensation, and the Public Agency Retirement Service Alternate Retirement System.

Sick Leave - In accordance with the Healthy Workplace, Healthy Family Act of 2014 (i.e., AB 1522) all non-regular, temporary, seasonal, paid interns, and on-call employees will receive 24 hours of paid sick leave (PSL) upon hire.  PSL will be available for use beginning on each employee's 90th day of employment.  Thereafter, in each pay period that includes July 1, employees will receive a new 24 hour lump-sum of PSL.  Any remaining PSL hours will not carry over.

01
APPLICANT ACKNOWLEDGEMENT: The City of Poway's Human Resources Department uses email to notify applicants of important information relating to the status and processing of their employment application. As an applicant, you are hereby advised of the following: 1. It is your responsibility to ensure the email address you provide is current and readily accessible to you. 2. It is your responsibility to check your email to ensure that you do not miss any deadlines established as part of the recruitment process. 3. It is your responsibility to read all City emails carefully and follow instructions, if any. If you experience any technical questions, you are encouraged to contact our office, 858.668.4440, during the City's posted business hours, for assistance; however, you must do so prior to the passing of any established deadlines.
  • I acknowledge that I have read, understand, and agree to the above.
02
Your responses to the questions below will be used to determine your eligibility to advance in the recruitment. Please be thorough with your answers for the required questions, and do not paste text from your resume as a response.
  • I acknowledge that I have read, understand, and agree to the above.
03
Do you have at least one year of customer service experience?
  • Yes
  • No
04
If you answered "Yes" to question 3, briefly describe your experience, including where the experience was gained and the title of your position. If you answered "No" to question 3, please indicate "N/A".
05
Do you have education equivalent to the completion of the 12th grade?
  • Yes
  • No
06
Do you have a valid driver's license with a satisfactory driving record or the ability to arrange alternate and timely means of transportation in the performance of assigned duties?
  • Yes
  • No
07
Do you have a valid CPR certificate? If so, please attach a copy to your application.
  • Yes
  • No
08
Do you have a valid First Aid certificate? If so, please attach a copy to your application.
  • Yes
  • No
09
Do you possess a valid Food Handler's Card? If so, please attach a copy to your application.
  • Yes
  • No
10
Do you have a Licensee on Education on Alcohol and Drugs (LEAD) Certificate issued by the California Department of Alcoholic Beverage Control (ABC)? If so, please attach a copy to your application.
  • Yes
  • No
11
Do you have experience working in front of house operations and/or food and beverage concessions?
  • Yes
  • No
12
If you answered "Yes" to question 11, briefly describe your experience, including where the experience was gained and the title of your position. If you answered "No" to question 11, please indicate "N/A".
13
Do you have experience cashiering, reconciling cash drawers, and or/inventory control?
  • Yes
  • No
14
If you answered "Yes" to question 13, briefly describe your experience, including where the experience was gained and the title of your position. If you answered "No" to question 13, please indicate "N/A".
15
Have you completed college-level coursework in theatre operations or a related field?
  • Yes
  • No
16
If you answered "Yes" to question 15, briefly describe the college-level coursework completed. If you answered "No" to question 15, please indicate "N/A".
17
This position may be required to work various shifts including early mornings, evenings, weekends, and holidays. Are you available to work a variable schedule that includes early mornings, evenings, weekends, and holidays?
  • Yes
  • No

* Required Question

Employer
City of Poway
Address
City of Poway
13325 Civic Center Drive
Poway, California, 92064
Phone
(858) 668-4413
Website
http://agency.governmentjobs.com/poway

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