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Supervising Child Support Officer
Job Details
Supervising Child Support OfficerEmployer
County of Sacramento
Salary
$60,656.40 - $73,727.28 Annually
Location
Sacramento, CA
Job Type
Permanent Full-Time
Job Number
28000-16-O
Dep-Sacramento
Child Support Services
Opening Date
01/04/2016
Closing Date
Continuous
FLSA
Non-Exempt
Bargaining Unit
002
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The Position
EMAIL NOTIFICATION ONLY: Effective September 1, 2015, all exam correspondence/notifications will be sent by email only. Please make sure your email address is current on your GovernmentJobs.com profile.
CAUTION: You will not receive important exam correspondence if you do not provide a valid, current email address.
Under direction, the Supervising Child Support Officer supervises, assigns, reviews, and participates in the work of staff responsible for a variety of tasks involving case establishment, collections, and distribution of child support within the Department of Child Support Services.Examples of Knowledge and Abilities
Knowledge of
- Principles of supervision and mentoring, including training, performance evaluations, case management, and discipline
- Techniques of interviewing and investigation to obtain information
- Methods of automated and archival debt collection
- Resources available to locate individuals and assets
- Procedures, rules, laws, and methodologies pertaining to child support services operations
- Techniques of identifying and presenting evidence in court
- Preparation and service of legal process and court procedures
- English grammar, spelling, punctuation, and usage
- Practical application of computers and peripheral equipment
Ability to- Select, supervise, train and evaluate assigned staff
- Plan, coordinate, assign, and evaluate the work of staff
- Plan and oversee staff training and development
- Gather, assemble, analyze, and evaluate facts and evidence
- Obtain personal, financial, and other sensitive information through interviews
- Evaluate situations and people accurately and adopt effective courses of action
- Investigate and resolve disciplinary issues and customer complaints
- Keep accurate notes and records of activities
- Read and understand legal codes and cases
- Testify in court in a direct, clear, and concise manner
Employment Qualifications
Minimum Qualifications
Either: 1. One year of full-time paid experience as a leadworker conducting child support establishment and enforcement activities in a county child support office.
Or: 2. Two years of full-time, paid experience in a county child support office conducting child support establishment and enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.
Or: 3. Two years of full-time, paid collections work, including skip tracing and interviewing debtors with a company or agency not using a collection agency including one year as a lead worker.
Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
General Qualifications
Background/Criminal History:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
Driver's License:
A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Selective Certification for Special Skills:
Some positions in the class of Supervising Child Support Officer may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:
1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.
2. Locates absent parents, investigates parents' assets and income, and notifies parents of intended legal action.
The Civil Service Commission approved the use of selective certification for special skills 6/22/90.
Probationary Period
The probationary period for this classification is twelve (12) months.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a County of Sacramento employment application online, in person, or by mail, by 5:00 PM on the final filing date of January 19, 2016. Click here to apply on-line
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone 916-874-5593; 7-1-1 California Relay Service
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the final filing date. Employment Services is not responsible for the untimely delivery of materials submitted via online application, U.S./specialized mail, or County interoffice mail. Postmarks will not be accepted.
- Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the final filing date.
- Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the final filing date.
- Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application, however it will not substitute for the information requested on the application.
TESTING PROCESS
The testing process will consist of a written examination, performance examination, and oral examination. The examinations may test for, but are not limited to, the essential knowledge and abilities listed in this job announcement. Candidates must be successful in each phase of the testing process in order to move forward to the next phase. All exam notifications will be sent by email.
1. Minimum Qualification – To be accepted into the testing process, the information submitted on the application must clearly demonstrate that the applicant meets the required minimum qualifications by the final filing date. Applicants meeting the minimum qualifications by the final filing date will advance to the next testing phase – the Written Exam.
2. Written Exam (weighted 20%) – Qualified applicants will be notified of the exact date, time, and location of the written examination, which is tentatively scheduled for the week of February 8, 2016. If applicants have not received written notice at least two (2) working days prior to the tentative test date, they should contact the County of Sacramento Employment Services Division at (916) 874-5593. Candidates achieving a passing score on the written examination will advance to the next testing phase – the Performance Exam.
3. Performance Exam (weighted 40%) – Candidates achieving a passing score on the written examination will be notified of the exact date, time, and location of the performance examination, which is tentatively scheduled for the week of February 22, 2016. If candidates have not received written notice at least two (2) working days prior to the tentative test date, they should contact the County of Sacramento Employment Services Division at (916) 874-5593. Candidates achieving a passing score on the performance examination will advance to the next testing phase – the Oral Exam.
4. Oral Exam (weighted 40%) – Candidates achieving a passing score on the performance examination will be notified of the exact date, time, and location of the oral examination, which is tentatively scheduled for the week of March 7, 2016. The oral exam may include a wide variety of exercises such as writing, situational, and oral presentations. If candidates have not received written notice at least two (2) working days prior to the tentative test date, they should contact the County of Sacramento Employment Services Division at (916) 874-5593.
All candidates competing in the testing process will receive written notice of their examination results by email. Applicants passing all of the examinations will be placed on the eligible list in rank order. The rank is determined by the scores attained from the examinations.FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
- www.saccountyjobs.net
- Call 916-874-5627 and you will be provided with a recorded message, accessible 24 hours a day.
- Applications are available at the Employment Services Division Office, however we encourage all applicants to apply on-line.
Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office by the final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office.
Failure to submit this request by the final filing date may result in the County being unable to provide the requested accommodation in a timely manner for this administration of the examination.
Sacramento County Disability Compliance Office
700 H Street, Room 5720
Sacramento, CA 95814
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EMPLOYEE BENEFITS
As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
13.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:- Legal Advice/Difficult Decisions
- Marriage or Family Relationships
- Financial or Credit Worries/Elder Care
- Alcohol and Drug Abuse
WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.
- DEPENDENT CARE REIMBURSEMENT ACCOUNT:
Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
- MEDICAL REIMBURSEMENT ACCOUNT:
The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.
WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT
Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
FOR APPLICANTS WITH DISABILITIES ONLY:Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office.MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.
"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.
Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): http://www.personnel.saccounty.net/Documents/FAQ(2).pdf
OTHER INFORMATION
VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.
"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:
Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
- Employer
- County of Sacramento
- Dep-Sacramento
- Child Support Services
- Address
-
Attn: Terri Porter
3701 Power Inn Rd
Sacramento, California, 95826
- Phone
-
866/901-3212
916/875-7277
- Website
- www.dcss.saccounty.net
