Help Desk Support Tier I - Seasonal



Job Details

Help Desk Support Tier I - Seasonal
Employer

The Maryland-National Capital Park & Planning Commission

Salary

See Position Description

Location

Riverdale, MD

Job Type

Seasonal

Job Number

27253

Department

PRINCE GEORGE'S PARKS AND RECREATION

Opening Date

07/13/2017

Closing Date

Continuous

Description

The Prince George's County Department of Parks and Recreation is currently seeking help desk support staff to provide customer service through phone calls and emails for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show a comfort with technology, and effective task-management skills with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. Typing speed over 40 WPM and familiarity with Microsoft Office Suite recommended. On the job training is provided.
 

Examples of Important Duties

  • Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
  • Provide troubleshooting support to end user and clients
  • Recording and tracking incident reports through ticketing software
 

Minimum Qualifications

1.    High School Diploma or GED.
 
2.    Valid driver's license in accordance with both State and Commission rules and regulations.  Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.

3. This position pays at a rate of $13.00/hr.

 

Supplemental Information

Part-time position working 32 hours a week. Required occasional early mornings, evenings, and weekends shifts. Opportunities for advancement available.

A criminal background investigation will be completed prior to hire.
This position does not provide benefits.

This position does not qualify for career benefits.

01
Do you possess a high school diploma or GED?
  • Yes
  • No
02
Do you possess a valid driver's license? (Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.)
  • Yes
  • No

* Required Question

Employer
The Maryland-National Capital Park & Planning Commission
Address
6611 Kenilworth Avenue
Suite 103
Riverdale, Maryland, 20737
Phone
301-454-1411

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